Terri Mccarthy Email & Phone Number

Greater Seattle Area

Seattle, Wa

Overreaching responsibilities included supporting Marine Operations Department and executive shipboard personnel in management of day to day operations locally and fleet wide, project management, crisis and emergency management, logistics and complex travel schedules. Special projects include managing the annual corporate capital budget submission, capital project tracking, dry dock technical travel planning, as well as special event planning, design and management.

Greater Seattle Area

Overreaching responsibilities included supporting the Inside Sales team administratively, managing annual marketing plans and contracts for key accounts, extensive relationship management for international sales partners, the fulfillment of marketing pieces, managing annual events and overall account management support.

Seattle,Wa

Overarching responsibilities include overseeing daily operations, supervising reservation sales and services teams, revising training programs and support databases.

Seattle, Washington

Successfully re-launched the existing Customer Care Department, sustaining the popular children’s property “Bella Sara”, to ensure that it was capable of supporting a customer base that had rapidly expanded from 1 to 3.5 million registered online users globally.

Puerto Vallarta, Mexico

Designed, launched and managed all operations for an inbound reservation call center which supported ten five-star destination resorts throughout coastal Mexico.

Seattle, Washington

Re-launched and managed inbound on-site domestic and off-shore international Customer Care Departments.