Terrin Mikus Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

• Responsible for CMD Service Support Software. Focusing on Service Pro and related systems development; Including Service Pro Software maintenance and enhancements, & CMD Service Department Standard Operating Procedure implementations.• Project Manager for system integration projects. Planning project schedules, executing project plans, monitoring projects, keeping all vendors and internal support informed, & ensuring WPI stays within budget. Current Project lasting 8-12 months, Integration 2.5.

Houston, Texas, United States

• Monitor WIP, working with Branch and Service Managers to resolve Service Department issues.• Monitor all company systems, report cards, and WIP, checking for department issues, and ensuring KPIs are being met to company standards.• Providing improvement plans to Service Departments.• Opening, closing, and invoicing all work orders.• Create and provide changes to Standard Operation Procedures based on daily evaluations of locations.• Perform quarterly branch audits and evaluations for all 5 WPI Location in East Texas.• Remote & Onsite fill in for Service Dept. Personnel when needed.• Project Manager for Service Department Start Ups.• Service Pro System maintenance and enhancements.

Houston, Texas, United States

• Project Manager for system enhancement project (WPI Integration 2). • Test and implement new company processes and procedures.• Monitor and maintain the Construction Machine Division Help Desk, including Service Pro software issues, Komatsu Global Portal issues and device (phone, tablet & laptop) software updates.• Set up and train new hires on Service Pro.• Assist in building Technician Field Service Reports and other requested inspections within Service Pro.• Maintain customer contracts within Service Pro.• Create various training tools for CMD new hires.

Humble, Tx

• Coordinates daily, weekly and monthly work schedules of service technicians to various locations throughout Texas.• Receiving incoming service calls as well as keeping the customer informed throughout the entire repair process.• Opening, closing, and invoicing all work orders.• Reviewing & processing all warranty claims with the manufacturer. • Scheduling campaign updates and submitting warranty claims to the manufacturer. • Complying with Service Contracts. • Responsible for the input of labor hours, parts, and other miscellaneous items on each invoice.• Providing executive assistance to all service and sales staff.

New Philadelphia, Oh

• Answering customer questions about products, prices and availability. • Assisting customers in preparing their orders by verifying and/or researching part numbers, assemblies and installations using manuals, machine history files and engineering drawings.• Preparing quotations upon request from customers regarding service orders. • Soliciting additional sales by recommending products to customers based on customer’s needs and interests.• Preparing and processing parts orders. • Confirming shipping dates, providing forwarding information and tracing shipments for customers.• Monitoring status of back orders and open orders due to parts shortages and keeping customers informed of expected shipping dates.

New Philadelphia, Oh

• Utilizing Microsoft AX to manage inventory levels, inventory accuracy and daily cycle counts.• Investigating inventory errors and performing adjustments as needed.• Completed the transactions established by a multiple department team to discard/reclass slow moving obsolete inventory.• Trained/Educated others on transactional information in MS AX.• Resolved NCRs for the operations manager and reduced closure time by 60%.• Implemented shipment and receipt process for product sent to subcontractors reducing queue time by 70% and improving record keeping accuracy.• Scheduled transportation for outbound shipments of 10 lines per day, including Customs documentation and interstate permits.

Dover, Oh

• Computed accurate sales prices for purchased products.• Successfully interacted with customers and product buyers to expedite orders and see projects through from start to finish.• Assisted customers with store and product complaints.• Entered 15-20 orders in to Syteline 6 daily.

Licensed Managing Cosmetologist, Cosmetology/Cosmetologist, General

Activities and Societies: Management and Marketing coursework.

Distribution & Logistics Management, Six Sigma, Manufacturing Fundamentals

High School Diploma