Terri Olsen Email and Phone Number

*Membership Recruitment & Retention Efforts*Invoice Management & Budget Support*Communications & Marketing Support*Administrative Support*Member Support*Chapter Support

Provided complete and timely processing of payments for applications of personal memberships, meeting registration, and subscription orders.Maintained and updated member records through AHA databaseEnsured that payments are accurate and completed by ending of each accounting periodSent welcome and renewal emails to members through RealMagnet Serviced more than 32,000 personal members as well as provide internal customer service to the staff of 9 Personal Membership Groups.Responded to member inquiries regarding membership, events, etc.

Managed 40+ employees. Responsible for making sure money balanced throughout the day as well as took care of several accounting reports. Worked as part of a team to make sure the store was as profitable and productive as possible.

*Successfully completed 3 month college graduate management trainee program*Performed and analyzde daily financial reports and audits to maintain high level of accuracy*Managed front end team members in their daily activities and provide training for their advancement*Providde customer service to resolve customer concerns and questions

•Worked professionally with upper management to develop effective research•Performed accounting duties in accounts payable and accounts receivable •Resolved billing issues with customers while providing excellent customer service•Effectively cold called new business potentials and offered our services•Assisted Vice President in various reporting and requests•Planned holiday and professional events

•Scheduled interviews for candidates with hiring managers and others•Prepared offer letters and other related correspondence•Tracked open positions•Followed up on new hire paperwork and assisted in preparation of materials for recruiting events, blitz nights, etc.•Partnered with Reception, Facilities, IT and HR Partners in New York and Boston to ensure a smooth on-boarding•Sourced candidates as appropriate

•Trained new employees on registers and various front end tasks•Efficiently oversaw copy center, front end and customer service areas•Preformed daily audits on safe and other cash office items •Prepared daily bank deposits