Terri Olson-Stepp

Terri Olson-Stepp Email and Phone Number

Director, Professional Services & Customer Success @ Medtronic
minneapolis, minnesota, united states
Terri Olson-Stepp's Location
St Paul, Minnesota, United States, United States
Terri Olson-Stepp's Contact Details
About Terri Olson-Stepp

Purpose: To be part of a dynamic Healthcare IT organization that continuously challenges and offers opportunities to Improve patient safety. Assist customers in optimizing their software solutions that achieve measurable outcomes.Profile: Proven strategic thinker with a broad understanding of systemic business process, financial analysis and strategic planning with a focus on teamwork and relationships.Specialties: leadership, project management, budgeting, business analysis, business case, business plans, customer relations, marketing, directing, due diligence, financial, focus, framing, functional, leadership, management, market development, process engineering, project planning, sales, strategic management, vision.

Terri Olson-Stepp's Current Company Details
Medtronic

Medtronic

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Director, Professional Services & Customer Success
minneapolis, minnesota, united states
Website:
medtronic.com
Employees:
75896
Terri Olson-Stepp Work Experience Details
  • Medtronic
    Director Of Professional Services
    Medtronic Aug 2017 - Present
    Boulder, Co
    Responsible for leading software implementations and technical support. Managing ongoing measurement of solution performance and customer satisfaction.
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  • Spok
    Vice President Of Professional Services
    Spok Jan 2013 - Aug 2017
    Greater Minneapolis-St. Paul Area
    Leader of global services team including project managament, consultancy, technology, value - added services and training that delivers excellent customer satisfaction and superior services.
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  • Lawson
    Vice President Of Global Services Operations
    Lawson Aug 2000 - Jan 2013
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  • Lawson
    Vice President Of Services
    Lawson Aug 2000 - Jan 2013
    Provides operational and financial support and analysis to Executive team members. Assists with managing financial and operational functions; develops new and enhanced processes to reduce costs, increase productivity and increase efficiency.Facilitates major company acquisition that included due diligence, business case and execution of the plan. Monitored ongoing integration of the acquisition and accountable for its success. Played a key role in integration team.Ability to develop, manage and implement functional or operational programs and initiatives with minimal direction and supervision. Scope of responsibilities may vary by project, but will typically include developing the project, completing the action items/tasks, implementation and inspection of measurements/analysis. Establishes vision, strategies, objectives and metrics for the organization's functional or operational projects and activities. Focus could be company-wide or area specific.Coordinated, conducted, assigned and tracked the activities necessary to manager the project within the methodology, direction and time-frame set. Provides team leadership and/or facilitation of cross-functional and/or interdepartmental teams, extended team members and focus groups.Created written project plans that identify objectives, goals, tasks and measurements.Measure & track status of projects and communicate to team members.Work effectively with other areas of the company for the purposes of communicating and coordinating efforts.Assigns tasks to team members ensuring understanding, motivation and follow through.Identify needed resources to meet goals and develop plans to attain necessary resources.Manages significant projects within identified budget requirements.Escalates issues/roadblocks to proper owner as needed.
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  • Lawson
    Vice President Of Services
    Lawson Aug 2000 - Jan 2013
    Greater Minneapolis-St. Paul Area
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  • Infor
    Vp Of Services
    Infor 2000 - 2012
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  • Infor
    Director Of Global Services Operations
    Infor Jun 2001 - May 2010
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  • Infor
    Director Of Industry Marketing
    Infor Aug 2000 - Jun 2001
    Provides operational and financial support and analysis to Executive team members. Assists with managing financial and operational functions; develops new and enhanced processes to reduce costs, increase productivity and increase efficiency.Facilitates major company acquisition that included due diligence, business case and execution of the plan. Monitored ongoing integration of the acquisition and accountable for its success. Played a key role in integration team.Ability to develop, manage and implement functional or operational programs and initiatives with minimal direction and supervision. Scope of responsibilities may vary by project, but will typically include developing the project, completing the action items/tasks, implementation and inspection of measurements/analysis. Establishes vision, strategies, objectives and metrics for the organization's functional or operational projects and activities. Focus could be company-wide or area specific.Coordinated, conducted, assigned and tracked the activities necessary to manager the project within the methodology, direction and time-frame set. Provides team leadership and/or facilitation of cross-functional and/or interdepartmental teams, extended team members and focus groups.Created written project plans that identify objectives, goals, tasks and measurements.Measure & track status of projects and communicate to team members.Work effectively with other areas of the company for the purposes of communicating and coordinating efforts.Assigns tasks to team members ensuring understanding, motivation and follow through.Identify needed resources to meet goals and develop plans to attain necessary resources.Manages significant projects within identified budget requirements.Escalates issues/roadblocks to proper owner as needed. Resolves issues/roadblocks.
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  • Global Crossing
    General Manager
    Global Crossing Jun 1991 - Jul 2000
    General Manager of Sales & Services Telecommunications team.
    View

Terri Olson-Stepp Skills

Business Analysis Project Planning Budgets Sales Management Leadership Marketing Strategy Business Planning Business Case Customer Service Process Engineering Functional Requirements Direct Marketing Finance Territory Management Market Development Due Diligence Directing Adobe Director Professional Services Integration Software As A Service Enterprise Software Business Process Business Intelligence

Terri Olson-Stepp Education Details

Frequently Asked Questions about Terri Olson-Stepp

What company does Terri Olson-Stepp work for?

Terri Olson-Stepp works for Medtronic

What is Terri Olson-Stepp's role at the current company?

Terri Olson-Stepp's current role is Director, Professional Services & Customer Success.

What is Terri Olson-Stepp's email address?

Terri Olson-Stepp's email address is to****@****cei.net

What is Terri Olson-Stepp's direct phone number?

Terri Olson-Stepp's direct phone number is +170326*****

What schools did Terri Olson-Stepp attend?

Terri Olson-Stepp attended University Of St. Thomas, University Of Minnesota.

What skills is Terri Olson-Stepp known for?

Terri Olson-Stepp has skills like Business Analysis, Project Planning, Budgets, Sales, Management, Leadership, Marketing, Strategy, Business Planning, Business Case, Customer Service, Process Engineering.

Who are Terri Olson-Stepp's colleagues?

Terri Olson-Stepp's colleagues are Lavie Golenberg, Phd Mba, Akbar Turgunbaev, Haxter Gaming, Dori Shalem, Scott Folstad, Ksenia Stepanova, Pavlo Pavliqi.

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