Terri Pennington Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa, Oklahoma, United States

Champion Prosci change management methodologies within consumer financial division, aligning C-level executives and stakeholders around strategic initiatives. Manage 5-6 projects simultaneously, contributing to success through comprehensive understanding of desired outcomes. Keen attention to detail with the ability to understand priorities and manage.

Tulsa, Oklahoma

Pioneered eLearning content creation to endorse strategic objectives, highlighting proficiency in Articulate 365, Visio, Microsoft 365, and MS Teams.Developed leadership change blueprints and eLearning materials, tailored to diverse learning styles and professional development needs.

Tulsa, Oklahoma Area

Implemented change efforts impacting the Care Center. Manage communication and training efforts. Ensure successful employee awareness, desire, knowledge, and ability. Provide guidance to team managers around reinforcement of desired outcomes.Coordinated business continuity and regulatory risk reviews, becoming the trusted contact for critical.

Dallas, Texas

Lead the Teller Cash Exception team that provides operational support to approximately 2,500 Financial Centers in 26 states. Oversee a dedicated phone bank unit of Research Analysts that support over 5,000 Financial Centers nationwide. Ensure consistent, effective, accurate, and measurable criteria are met within expected service level agreements..

Dallas, TX

Facilitate software installation process in banking center locations across the U.S. Conduct on-site training of associates, workstation assembly, and technical support following installation. Worked remotely, traveling 80% of the time, managing all aspects of travel, maintaining a 1% variance in estimated vs. actual expense estimation. Performed various.

Oklahoma City, OK

Lead the operational/compliance/risk mitigation initiatives for high volume banking center. Manage associate performance and development. Recruit and train new associates. Create development plans and career paths for associates. Highly visible, customer facing position, interacting daily with customers. Identify relationship deepening opportunities.

Flower Mound, TX

Provide leadership to a team of tellers, ensuring bank policy/procedural compliance, as well as risk mitigation. Coach staff on customer deepening opportunities, and enhancing customer experiences. Perform continuous audit examinations of branch records for compliance adherence, as well as researching customer account inquiries. Began employment as a.