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Administrative professional with established office administrative and computer software skills looking for a position with opportunities for advancement. Proven to provide outstanding client support assistance through experience in various Corporations. Team leadership, covering a broad range office support while keeping up with an ever changing technical environment.Over 10 years of administrative, customer service, IT and project management. Microsoft Windows 7, Microsoft Office all versions. Client Support/Help desk. Hardware, Software and networking troubleshooting. A+ hardware and software certified. Outstanding customer service skills combined with project management.Proficient with the Microsoft Office Suite and Microsoft Operating Systems. Ability to work well under pressure and accept new challenges.Proficient with data entry; spreadsheets and databases.Proficient with managing schedules and coordinating travel arrangements.Resourceful, fast learner with a strong work ethic.Experienced in providing training.Basic knowledge of computer hardware and networking.Experienced in working in high-tech environments.Experienced in working in food & beverage and hospitality environments.
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Office ManagerTown Of Emmitsburg Jan 2017 - PresentEmmitsburg, Md
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AdministratorTown Of Emmitsburg Sep 2015 - PresentEmmitsburg, Maryland
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Office Administration/Information TechnologyTemporary/Contract Positions Jan 2013 - PresentFrederick County, MdTemporary/Contract Positions--Created an electronic system to track contracts, estimates, invoicing and scheduling to convert a small home improvement contractor from a completely handwritten system.Tracked profit/loss for all projects (purchase orders for subcontractors, materials expenses, etc.).Placed orders for materials.Documented salaries and subcontractor payments.Reconciled bank statements.Gathered project information in preparation for applying for city/county building permits and housingauthority approvals.Central point of contact for subcontractors, customers and suppliers.Calendar management for sales appointments, employees and projects.Contacted sales leads to set appointments.Multi-line phone.Contract review.Data entryInstallation and troubleshooting hardware, software, and networking to include small network setup,installing and configuring MS Windows, MS Office and WIFI printers.Screened resumes for employment applicants.Reception/Front desk using multi-line telephone.Cashiering.
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Implementation SpecialistMicros Systems Oct 2007 - Sep 2012Baltimore, Maryland AreaMS Server 2003 administration and configuration of MICROS databases, and software setup.Wireless handheld POS device setup, installation and configuration.Consulted with clients to determine and review hardware, software or system functional specifications and obtain initial sign-offs prior to system installation. Programmed customer databases, reports and documentation as required to further prepare the customer’s system for installation. Conducted end-users/or management training of up to ten associates including staging and set up/breakdown of equipment and operation of POS systems.Ensured a smooth installation process by providing on-site live to sustain a smooth transition to their new system; minimizing the need for post-installation support.Post-install software and hardware troubleshooting, remote and onsite. Conducted on-site project management as a Lead Installer.Traveled up to 80% serving food and beverage, hospitality and retail customers across the United States and Canada. -
Administrative Assistant IiJdsu May 2007 - Oct 200720874I provided administrative support to department director, and the employees of that department which included several members of management. Duties involved: schedule management, planning meetings, making travel arrangements, expense reporting, and more.With focus on a newly obtained, large-scale contract, I was instrumental in finding appropriate staffing. I became responsible for reviewing resumes, pre-screening candidates, and setting up interviews. I also made all necessary arrangements for any new employee to join the Business Development department at JDSU. -
Account ManagerSoftrac America Jan 2006 - Apr 2007Frederick, MdManaged all aspects of printing, direct mail, and fulfillment for the accounts I was responsible for including set up of new accounts.Duties included extensive time-critical customer service, data manipulation and management, as well as billing. Multiple deadlines were required to be met; daily, weekly, and monthly.I used USPS Postal Soft® software for presorting, and ProMail® software for order and inventory management. I assisted in managing a team of two fulfillment personnel for a top account.
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Product Specialist/Systems Integration AnalystThomson Financial 2002 - 2006Provide data and technical support, and quality assurance for several software packages designed to provide marketing support to Mutual Fund companies and Financial Advisors. Compile data and program updates. Administrator of all mutual fund and index data, which is the heart of our software. Responsible for handling client requests of technical, data and service orient. -
Senior Technical Support SpecialistTowersdata, Inc 2001 - 2002Provided high-level technical support in addition to addressing technical inquiries from individual subscribers. Trained new technical support representatives and provided on-site training to clients. Company phone system administrator.
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Technical Support RepresentativeTowersdata, Inc/ 2000 - 2001Addressed technical inquiries in a call center environment. Handled all new data additions to the company’s software program. Provided internal technical support of every nature for TowersData, Inc. employees (13). Trained & relieved the new Administrative Assistant.
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Administrative AssistantTowersdata, Inc Oct 1998 - 2000Provided administrative support to all staff to include executive, human resources, marketing, sales, and accounting. Primary resource for all clerical and administrative issues. Became program administrator of client database (Symantec ACT!) Influential in implementing new and better ways to perform common tasks. Composed documents and prepared materials for marketing purposes.
Terri Ray Skills
Terri Ray Education Details
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Business Management
Frequently Asked Questions about Terri Ray
What company does Terri Ray work for?
Terri Ray works for Town Of Emmitsburg
What is Terri Ray's role at the current company?
Terri Ray's current role is Office Manager.
What is Terri Ray's email address?
Terri Ray's email address is te****@****ail.com
What is Terri Ray's direct phone number?
Terri Ray's direct phone number is +191637*****
What schools did Terri Ray attend?
Terri Ray attended Frederick Community College.
What are some of Terri Ray's interests?
Terri Ray has interest in Social Services, Children, Cooking, Exercise, Investing, Electronics, Home Improvement, Reading, Crafts, Gourmet Cooking.
What skills is Terri Ray known for?
Terri Ray has skills like Software Documentation, Troubleshooting, Training, Customer Service, Software Installation, Technical Support, Integration, Management, Software Implementation, Pos, Leadership, Team Leadership.
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