Terris Cooper Email & Phone Number

Seminole, FL, US

Seminole, Florida, United States

Clearwater, Florida, United States

Seminole, Bay Pines,

Trinity

Treasure Island, Florida

Davenport, Iowa Area

Managed this 221 room property generating $4.7M in annual revenue. Trained and supervised over 100 employees on staff. Administered weekly and monthly operation and budget meetings, Worked directly with Sales, Food & Beverage, Maintenance, and Rooms.

Hotel Blackhawk, Marriott Autograph Hotel, Davenport, Iowa

Marriott Autograph

Holiday Inn Route 66 St. Louis, Mo.

Oversee all hotel operations while ensuring customer satisfaction, a positive lodging environment and a goal-oriented team setting. Instruct team members in best customer service methodologies, positive communication and efficiency. Collaborate in developing and enacting new business processes for Department Managers to better control budgets and lower.

Hotel Blackhawk Marriott Autogragh Collection, Davenport Iowa

Directed a wide range of business operations specifically related to increasing hotel revenues through pricing strategies and guest service plans. Consistently increased the hotel’s RevPAR on an annual basis. Devised and enacted new offers and services for guests.Selected Highlights: Contributed to the hotel becoming ranked #7 in overall guest.

Hotel Blackhawk Marriott Autogragh Collection, Davenport Iowa

Devised, implemented and managed various housekeeping operations – including laundry, floor care and general cleaning processes. Regularly inspected guest rooms and common areas for quality, safety and cleanliness. Selected Highlight: Mitigated staffing turnover rates and improved guest satisfaction in cleanliness to within the Top 15 hotels for the.

Marriott Fairfield Inns & Suites, Burlington Iowa

Assured and drove consistently exceptional performance by the hotel staff in safety assurance, operational efficiency, fiscal diligence and relationship building. Selected Highlight: Devised and enacted the Fairfield Inn Clean Matters program for a team of 10. Implemented and managed the Fairfield Inn & Suites Hot Breakfast program, which improved.

Marriott Fairfield Inns & Suites, Burlington Iowa

Managed all aspects of the performance of the hotel with the absence of a General Manager. Acquired and utilized training in the duties and responsibilities of a General Manager. Excelled in guest satisfaction, housekeeping quality assurance and team building.

Maintained necessary liquor inventory levels. Oversaw all operations related to the Food & Beverage department – ensuring accuracy across three-meal-days at the restaurant, room service operations, catering and concierge processes. Revamped the Room Service department toward company compliance, resulting in increased guest satisfaction.

I owned and operated T Coop’s for just a year. It was failing when I purchased it and I came in and raised revenue and cut expenses to the point that I was able to sell the business and retrieve the money that I had invested.