Terri Shepherd

Terri Shepherd Email and Phone Number

Customer Success Leader | Partner Development | Success at Scale @ Workday
pleasanton, california, united states
Terri Shepherd's Location
Bend, Oregon, United States, United States
Terri Shepherd's Contact Details
About Terri Shepherd

I loved playing Tetris growing up: the higher the level, the faster the pieces fell, the better. I still love Tetris. I didn’t realize until I got older that my love for Tetris is likely because that’s just how my brain naturally works. I visualize complex business problems like a game of Tetris. I thrive in a fast-paced environment, with complex business problems to piece together. I love the challenge, I welcome the anticipation, and I can’t wait to strategize and build a plan about what piece could possibly come next. I began my career in enterprise software at one of the largest technology companies in the world. I know how to navigate corporate culture and strengthen cross-functional relationships. I solved tough business problems and improved the efficiency of my organization while increasing the quality our products. More recently, I shifted from product development to product delivery in the world of start-ups. I love the pace of rapid change! I specialize in customer success, value realization, adoption strategies, and new solution development. I am an innovator, a global leader, a business transformation strategist, and an organizational change expert. I also like to think I am funny, good-natured, scrappy and a team player. __________________________________________________________________________Specialties: B2B, Leadership, Innovation, Team Development, Customer Success, Channel Partners, Value Achievement, Organizational Change, FinTech, B2B Consulting, Procure-to-Pay Transformation, Risk Planning, Public Speaking, Tetris Aficionado

Terri Shepherd's Current Company Details
Workday

Workday

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Customer Success Leader | Partner Development | Success at Scale
pleasanton, california, united states
Website:
workday.com
Employees:
13238
Terri Shepherd Work Experience Details
  • Workday
    Director, Strategic Customer Engagement Programs
    Workday Apr 2021 - Present
  • Amazon Business
    Head Of Channel Partner Programs (Global Alliances)
    Amazon Business Jan 2020 - Oct 2020
  • Amazon Business
    Head Of Customer Success Adoption Services (Professional Services)
    Amazon Business Sep 2018 - Dec 2019
  • Amazon Business
    Head Of Education (K-12/Highered) Customer Success (Professional Services)
    Amazon Business Sep 2016 - Aug 2018
  • Taulia Inc.
    Director, Customer Success & Value Enablement
    Taulia Inc. Apr 2014 - Aug 2016
    Park City, Utah
    I led Taulia's buy-side team of post-sale strategy consultants. My team was responsible for the value achievement of Taulia contracts, including developing working capital and P2P transformation strategies and deploying change management plans to maximize Taulia adoption. Accomplishments Include:Rapid Growth - Built a US-based team of 2 into a global team of 12 within one year.Business Case & Strategy Development - Ownership of continuous improvement and evolution of Taulia's Value Enablement Methodology and Best Practices to realize our customers' business cases and goal attainment.Team Leadership - Led recruitment, hiring, training, and coaching of all Value Enablement resources; including the creation of all training and onboarding material to minimize time-to-ramp.Project Management & Operations - Program oversight of 40+ simultaneous Value Enablement engagements. I defined process, standards, systems, and tools that allows the team to scale and quickly react to the changing demands and needs of a start-up culture.
  • Taulia Inc.
    Senior Manager, Customer Enablement
    Taulia Inc. May 2013 - Apr 2014
    Park City, Utah
    I was responsible for developing strategies and plans for Taulia customers that maximized supplier adoption. This included pre-sales support, business case development, supplier segmentation and analysis, collateral development, email marketing, and driving organizational change.
  • Emc
    Senior Manager, Technical Publications And Localization
    Emc Jun 2011 - May 2013
    • Content strategist for EMC’s suite of enterprise content management products • Responsible for business-wide customer-facing product collateral, including: writing standards, information architecture, authoring tools, processes, and content requirements.• Oversee and manage publication of all software product documentation deliverables including: Product Doc, Release Notes, Installation Guides, Tutorials, Best Practices• Implemented several strategic initiatives to increase and measure content quality, reduce localization spending, and provide a more predictable and stable user experience.• Serve as a “customer ambassador” to strengthen cross-functional partnerships to help develop a “customer comes first” culture.• Team manager of 40+ information developers. Expert in remote/virtual communication and professional speaking.• Managed consolidation of eight previously separate teams into one cohesive team to achieve greater operating efficiency. Hired and formed teams in Russia, China, and India.• Simultaneous program and resource management of 25+ content projects for enterprise software.• Department budgetary responsibility, including 3rd party expenditures.
  • Emc Captiva
    Group Manager, Technical Publications
    Emc Captiva Jan 2007 - May 2011
    • Team manager of up to 18 technical writers in four global locations.• Simultaneous program management of 10+ product documentation projects for content management software.• Planned, scheduled, wrote, edited, managed technical reviews, and revised documentation for end users, and IT administrators.• Acted as software release manager to oversee sustaining software releases. • Implemented usability initiatives to reduce cosmetic errors in UI, increasing engineering efficiency and saving time within the development life cycle.• Re-architected Online Help systems to reduce translation expenses and provide a more user-friendly customer experience.• Hands-on management. Participated in product development through requirements definition and review and product testing.
  • Emc Captiva
    Technical Writer
    Emc Captiva Aug 2004 - Dec 2006

Terri Shepherd Skills

Enterprise Software Management Technical Writing Program Management Requirements Analysis Strategy Sdlc Content Management Process Improvement Saas User Experience Agile Project Management Professional Services Strategic Content Development Marketing Communications Business Process Improvement Procure To Pay Change Management Consulting Working Capital Management Supplier Enablement Leadership Customer Service Strategic Planning Sales Research Continuous Improvement Public Relations Inventory Management Lean Manufacturing Powered Industrial Truck Purchasing Manufacturing Forklift Operation

Terri Shepherd Education Details

Frequently Asked Questions about Terri Shepherd

What company does Terri Shepherd work for?

Terri Shepherd works for Workday

What is Terri Shepherd's role at the current company?

Terri Shepherd's current role is Customer Success Leader | Partner Development | Success at Scale.

What is Terri Shepherd's email address?

Terri Shepherd's email address is te****@****zon.com

What is Terri Shepherd's direct phone number?

Terri Shepherd's direct phone number is +141537*****

What schools did Terri Shepherd attend?

Terri Shepherd attended University Of Minnesota.

What are some of Terri Shepherd's interests?

Terri Shepherd has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Education, Poverty Alleviation, Science And Technology, Human Rights.

What skills is Terri Shepherd known for?

Terri Shepherd has skills like Enterprise Software, Management, Technical Writing, Program Management, Requirements Analysis, Strategy, Sdlc, Content Management, Process Improvement, Saas, User Experience, Agile Project Management.

Who are Terri Shepherd's colleagues?

Terri Shepherd's colleagues are Bob Husbands, Prudhvi Vedire, Timothy Mahas, Andrew Hamilton, Kimberly Lynn, Tom Cavaletto, Dawn Clayton, Mit, Pmp.

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