Terri Smock Email & Phone Number

Cedar Falls, Ia

LocateSmarter was formed in 2012 with a mission to deliver next generation, cloud-based skip trace solutions for accounts receivable management and collection purposes. The company offers batch skip tracing products, scoring solutions, a manual search platform, API and data license solutions.LocateSmarter has been recognized as an Employer of Choice and received the 2016 Top Collection Product Award. For more information on LocateSmarter and its products, please visit http://www.locatesmarter.com or call 888-254-5501.

Perform research and analysis, develop adhoc reports, and provide business requirements, data and solutions for bulk processing of mortgage loan modifications. Analyze business practices and recommend efficiencies and process improvement initiatives. Results:Maintain and recommend improved process in support of the loss mitigation bulk processing of modified loans. Research and resolve loan modification exceptions, develop reports, execute scripts and maintain Business Objects reports to comply with changes in the workflow process. Follow and comply with U.S. Treasury requirements and deadlines.Initiated and proposed improved business process in support of mortgage loan payoffs. Developed process documentation and procedural changes resulting in a 40% performance reduction of daily/month-end tasks.Utilize Business Objects, SQL, MSAccess, MSExcel and MSWord to develop and comply with adhoc reporting requests and requirements Rekon2000 Application support:System administrationEnd-user support and training – On-site and external vendor locationsSystem upgrades – Testing, Scheduling and Rollout processVendor Support:Analyze and provide reconciliation of daily billing detail of outsourced vendorsDistribute daily workload to off-shore employeesProvide daily and monthend productivity reportsDeveloped and support Research Tracking (MSAccess) database utilized by Lien Release Research team

Own and manage a furniture, home accessory and gift shop. Initially, a personal goal and investment opportunity in my local community, the business turned profitable in its second year of business. Results:Researched similar local markets and developed a short / long term financial and business planPurchased and renovated property to meet floor plan requirementsManage inventory levels, acquisition and pricing, sales forecast, shipping/receiving/deliveryManage all business processes, payroll, accounting and required state reporting, vendor contractsManage staff of 6-10 part-time sales professionalsManage promotions, marketing and advertising

Data conversion project leader in the Market Implementation Systems Conversion group for local Telecommunication Company. Responsible for project and technical resource planning and managed technical project team through execution of system data conversions from acquired telecommunication companies. Results:Developed project and resource plans, related SDLC methodology documentationLead project team of technical system engineers, system analysts, business analysts and external vendorsAnalyzed and recommended improved migration processes and identified efficienciesConducted data mapping, system audits, SQL analysis and facilitated source system data integrity initiativesDeveloped and coordinated execution of System Unit, Regression and User Acceptance Testing processesCoordinated decommissioning of source systems

IT Document Management Team leader for large home/residential Mortgage Company. Member of team responsible for design, testing, implementation and technical direction of the document management systems (FileNET), including end-user software applications.Results:Assisted in development of project and resource plans, related SDLC methodology documentationTeam member of several large company initiatives including: development, software/hardware deployment and training, system conversions and data integration projectsProvided technical support and on-call coverage for all document management systems accessed by on-site/off-site end-usersAnalyzed and recommended improved efficiencies when applied to the design and functionality of all document management applicationsDeveloped and facilitated test plansMonitored and scheduled system processes (WindowsNT server environment / Oracle database)

As liaison between new lockbox vendors, coordinated system parameters to establish new vendors, testing and installation, daily monitoring and reporting. Assisted management in coordinating outsourced initiatives.

Supported and installed large Novell network, WAN system environment and related equipment. Designed system Netware NDS tree structure for conversion to Novell, created system and end-user login scripts and menu system. Also performed end-user hardware and software installations, product testing and purchasing.

Coordinated and created adhoc Company financial reports, graphs and presentations. Introduced computer generated reporting to all departments and performed user documentation and training.

Diploma Program, Computer Operations

Education record

Education record

Non-Degree, Program Languages