Terri Stark, Cppm Email & Phone Number

Saint Paul, Mn, Us

Ardmore, Pa, Us

Fractional operations consulting to start up and emerging companies covering a wide range of business needs including startup operations, background screening, PBSA accreditation, SaaS technology, project management, policy development, customer support, compliance, audits and metric development for diverse industries including Consumer Reporting Agencies, Childcare and Franchising•Expert for GLG network for background screening topics•Compliance and Operations Consultant for Series A start up Consumer Reporting Agency

Minneapolis, Minnesota, Us

Start-up Consumer Reporting Agency utilizing technology to go beyond traditional background checks and champion new safety standards in the industry.• I led the PBSA (Professional Background Screening Association) Accreditation process from initial application, submittal of documentation, and audit and received accreditation within the first two years of the company• Part of Executive Team that grew the organization by 400% since my first day on the job by impacting company direction, processes, managing and building a team and contributing to both the product roadmap and prioritization based on changing company needs• I built the screening operations from the ground up to be compliant with the Fair Credit Reporting Act (FCRA), Professional Background Screening Association Accreditation (PBSA), state/federal law and supported a 770% increase in packages processed in one year with existing staff

Broomfield, Co, Us

Transitioned to newly created position with increased technology focus on operational support, growth product development and process improvement for 194 franchised locations in the staffing industry. • I achieved a 30% reduction in human interaction with scheduling by developing technology to increase real time booking by contact center and increase revenue• Increased the sitter line of business by 54% due to successful launch of the My Sitters app for both IOS and Android

Broomfield, Co, Us

Directed operational support, technology, mergers & acquisitions, training, consulting and process improvement for 194 franchised locations and 1 company store in the staffing industry. Won two key Bright Horizons awards for Leadership (Mary Ann Tocio Leadership Award) and exceeding expectations with positive results (Above & Beyond Award)• I Integrated change management and standardized operational process into franchise organization increasing partnership with the field• Increased revenue by $6M as part of the mergers/acquisition strategy, integration management•. I managed and ensured all IT initiatives were completed by deadlines through management of the 3rd party IT vendor by detailed business requirements, UAT testing and training for the field

St. Louis Park, Mn, Us

Managed Operational support initiatives to improve efficiencies and processes at all locations• Identified gaps in current training process and developed standard operating procedures for inventory management

Coraopolis, Pa, Us

- I created and implemented strategic directions for the retail operations, loss prevention, purchasing and facilities departments. - Analysis and compliance review of operations at 89 stores to control costs and ensure consistent operations across the organization. - Key project I completed was a comprehensive new store opening process for 88 stores (Store specialist program, new store timeline, store on a pallet, budget development, management)

Coraopolis, Pa, Us

Managed the retail operations department with a focus on utilizing technology to accommodate explosive growth while minimizing staff resources. I launched numerous programs including new store opening process, gift card program, company intranet, re-engineered special order process

Coraopolis, Pa, Us

Led the development of training programs (sales, customer service, industry knowledge, systems) for operations based training as well as the initial sales training program.

Marketing, Psychology Minor

Project Management

Education record