Terri Sullivan Email & Phone Number

Greater Seattle Area

Manager and leader at this busy and creative Glassblowing Studio. A family owned small business with big aspirations and ideas, helping with strategy, growth and maintaining high standards throughout the Studio.

Seattle, Washington

Promoted from Store Manager and Area Manager. Responsible for successful management of eight stores in the company; mentored managers to cultivate high retention; monitored and coached teams to achieve positive KPI’s while providing exceptional customer service. Ensured all stores conformed to company standards in visual merchandising, operations, and policies. Accountable for controlling payroll expenses; P&L oversight; revenue responsibility of 8M+ annually.

Seattle, Washington

Opened and operated this successful Queen Anne neighborhood coffeehouse. Cultivated a loyal clientele by offering a high quality and consistent product as well as successfully building a team of baristas with excellent customer service skills. Created systems for food and beverage preparation; purchasing; operations. Responsible for bookkeeping and payroll; overseeing staff and managers; all licensing compliance. Established relationships with local businesses including neighboring bookstore, creating a mutually beneficial business model. Consistently ranked as one of Seattle’s best coffeehouses.

Greater Seattle Area

Created and curated a retail establishment that sold craftwork from local artists and folk artists from around the world. Travelled extensively to collaborate with craftspeople to create a unique shop experience. Responsible for the successful day to day operations including staffing, accounting, buying. Established a culture of repeat customers by offering exceptional service; expanded the business to four locations in the Seattle area.

Promoted from Sales Representative. Responsible for hiring and managing independent sales reps nationwide; trade shows; determining new markets; buying; product development.