Scanned and indexed/routed delivery related personnel, payroll, and legal documents for large scale billing and collections department. Provided support for billing department including document identification, information verification, and record management, including modifying or moving computerized records. Built rapport with co-workers, accounts payable and receivable, claims, and payroll departments to effectively resolve various conflicting departmental paperwork.Prepared daily reports using various billing and imaging software programs to be imported into excel worksheets. Provided back up support functions for mail room by sorting and distributing incoming mail.

Serviced and responded to inbound energy supplier inquires and complaints from multiple states. Reviewed high bills, usage history, supplier energy rates, government and supplier saving plan options, rules and regulation for energy suppliers and generators and enrolled new or existing customers in rate saving plans.Initiated changes to computer records.

Served as Administrative Assistant to the President and Vice President of Operations. Helped develop procedures and methods for best practices. Implemented two new customer records management software programs and filing system. Modified and updated all customer records. Built rapport with adjusters, insureds and staff to ensure restoration of personal property occurred in a timely manner. Strategically planned travel, supplies and equipment for restoration crew and executives. Resolved billing conflicts with adjusters, insurance companies, and insureds. Performed accounting duties included entering payables and collecting revenue.

Resolved personal property contents claims in a fast paced environment. Conducted telephone interviews to obtain claim information. Used multiple software applications to simultaneously validate claimed information and modify and maintain claim files electronically and manually. Determined coverage, negotiated claim payments, and explained contents coverage to customers. Applied percentage depreciation calculations to inventory lists. Approved and processed payments up to $10,000. Trained and coached new hires.