Terri K Woon Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for contributing to project implementations by providing sound consulting services.TechnologyOne product and solutions knowledge. Design verification and development,reconfiguration, and testing support.T1 Tech: ETL, BPA, Doc One, Data Modeling & Dashboard.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Reference & Master Data Management.Data Mapping.Data/System Integration.Perform System Integration Test (SIT)/User Acceptance Test (UAT)/ Final Acceptance Test (FAT).System Documentation relating but not limited to scripts/programs.Data Migration.Data Conversion/Aggregation.Data Cleansing & Sanitization.Liaising with Region Focal/EIC & Data SME to obtain critical project outcomes.Completed – R&M Master Data Scope – BLOCK, PAC, PSC, TURBINE, CRANE, STORAGE TANK, SCRUBBER, SURVIVAL CRAFT, WELLHEAD/XMAS TREE REFERENCE LIST, UPS.Completed - R&M Master Data – Data Clean Up initiative completed for data sources: PIRIGIS & PROSOURCELiaising with PAMS System focal to obtain critical project outcomes.Performed - PAC Data Cleanup for data sources: PAMSLiaising with OSDU Focal to obtain critical project outcomes.Performed – OSDU Data Cleanup initiative for OSDU reference data.Experienced in OSDU Data platform eg. DELPHI Data Workspace

Klcc

Lead Data Modeler & Data Consultant.Data Modeler position is a highly technical position with responsibility to lead the development, validation, publishing, and maintenance of logical and physical data models required to migrate existing independent data marts into the EDW, and for new business requirements to be implemented using the EDW. A key responsibility is to work with other key roles such as Business Analysts, Data Architects, DBAs, etc. within DOVE Petronas AGILE Development.

Malaysia

This position is in a Tier 2 Help Desk providing support to customers of IT telecommunications services. The Tier 2 Help Desk operates as an email contact center. Customers report service outages, and the help desk routes the issue to the appropriate supplier and tracks progress until service is restored. Customers request new services, and the help desk routes these to the appropriate supplier and tracks progress until the request is satisfied. Administration of Incident management of the retail telecom networks includes:React to outage events and/or impairments by contacting the appropriate individuals, teams, and organizations in a timely manner to ensure efficient resolution and to minimize customer impact. Send initial professional notification to appropriate parties including higher management and stakeholders as determined by the impact to business and severity level. Make decisions and judgments based on standard protocol. Demonstrate the ability to determine when to escalate issues based on service level agreements or severity level. Administration of change management for the retail telecom service (scheduled and emergency maintenances).Obtain approvals and distribute notifications and calendar appointments to stakeholders. Schedule and obtain appropriate approvals for engineers to access data centers.Process Documentation production and maintenance.

Cyberjaya, Malaysia

Lead experienced in managing a team of around 5-8 people as well as being hands on. This position is in a Tier 1 Help Desk providing support to customers of IT telecommunications services. The Tier 1 Help Desk operates as an email contact center. Customers report service outages, and the help desk routes the issue to the appropriate supplier and tracks progress until service is restored. Customers request new services, and the help desk routes these to the appropriate supplier and tracks progress until the request is satisfied. The help desk also validates supplier invoices at the line item level, and creates supplier performance dashboards from supplier provided metric data.The Data Integrity Analysis Services is proposed as a long-term solution to provide a focal point where all business metrics are reported from multiple support and production monitoring databases. The metrics provide the retail network card processing managers the details they need to manage resources and vendors. DIT works with vendor data to create score cards providing service level agreement metrics. The responsibilities of the service are:Reporting Analyst services for the support of Shell Global Retailers. Produce, validate and deliver accurate reports including standard departmental and vendor metrics, as well as accurate and meaningful ad hoc reports from verbal and written requests. Develop/modify reports using Siebel, Vantive, Excel, Access and other reporting tools/databases.Invoice reconciliation of European, Asian, and US vendors.Keep the varied databases accurate to reflect the Shell retail business metrics accurately.

Cyberjaya

Reporting to the Director of the Service Level Management team, the Reporting Analyst plays a key role in providing the Client as well as internal AT&T LifeCycle Management (LCM) teams with vital business information reports and recommendations based upon diverse data sources. This position plays a key role in the service level report preparation and will analyze service performance against SLA, working with the various subject matter experts in the LCM organization. The senior reporting analyst will also play a key role in the definition and improvement of new and existing service level reports and service level metrics, candidate with business analysts background is required. Lead the collection, assembly, evaluation and validation of service level data leveraging a large number of in- and external data sources. Define or facilitate the definition of new reports, identify reporting requirements, identify data sources, build and implement reports Produce routine and ad-hoc reports to internal and external Client at a variety of managerial levels; transforming and combining data from different data sources into readable and sensible management information Represent the business information analysis to the Client, the Operational Integrator that acts on behalf of the Client, subject matter experts (SME’s) and AT&T leaders on a variety of levels To provide both proactive and reactive analysis & performance improvement (Back to Green) plans Identify and recommend opportunities to improve operational effectiveness and work with SME’s and LCM leaders in case of underperformance Provide guidance to stakeholders on devising effective and efficient approaches to achieve and measure operational objectives Ensure consistency and audit ability of all supporting data and ensure upload of supporting data to Client service level data repositories

Malaysia

Clients: eBay, CareFusion, BHP, Rio Tinto, NYSE, ELC, Motorola, Nissan, Freescale, and Chrysler. ASK ME DATABASE AND EVERYTHING YOU WOULD LIKE TO KNOW ABOUT REPORTING,DATA-STAGING,INTEGRATION,MIGRATION,HOUSING,CLEANSING,VALIDATION,VERIFICATION,PACKAGING,DTS,INTERFACE,ODI, COGN​OS, MSSQL, ORASQL, S​QL,MSSQL, ORASQL.A DATA Driven Guy. MASSIVE ACCESS AND EXCEL REPORTING. EXCEL ACCESS MACROS EXCEL PROGRAMMING COGNOS 6 Remedy 6 , 7 Ticketing Tool.SLA/KPI Reporting, Business Reporting.Excel Advanced Skills - Data Validation, Data Grouping, DataSelections, VLookups , External DB source Import , Business ObjectsDashboard Reporting, CITRIX Reporting.

Malaysia

Cetheus MSC, Malaysia, Solo Show on meeting Date Lines, Deliverable, Customer Satisfaction -Successful Implementation on all 5 Governments Hospital BI Solution, Ministry of Health (MOH) Malaysia.CDSS Went LIVE. Company received agreed payments.Clients:Ministry of Health MY (MOH) - Hospital Ampang, Hospital Sg.Buloh, Hospital Alor Setar, Hospital Sg. Petani, Hospital Serdang. Yew Fatt Sdn Bhd, Panasonic (M) Sales HQ. Biotech Corp Malaysia, UMW Toyota, Bank Pertanian Malaysia present known as Agro Bank. Solo Show on meeting Date Lines, Deliverable, and Customer Satisfaction-Successful implementation of YFM - Sales & Inventory Decision Support System. Company received 50% payment.Testing Technical / User Trainer.DBA, Project Management, Data Ware Housing, SoftwareEngineering, Data Cleansing, System Diagramming, Data Migration,User Acceptance (UAT), Systems Acceptance (SAT)Business/User/System Requirement Gathering.Business Intelligence (BI) System Analyst/Developer/DesignerMS SQL 2000/2003/2008, AS400, Oracle 10g, Firebird DB, Oracle10g, Oracle Data Integrator, TOAD, ODBC, Analysis Services,Apache Tomcat, IIS, Windows Server 2008. Cognos 7 Impromtu,Cognos 7 Transformer, Cognos 7 Power Play, Crystal Report XI,Business Object XI, Apache Tomcat, IIS, Windows Server 2008.SLA/KPI Reporting, Business Reporting.Excel Advanced Skills - Data Validation, Data Grouping, DataSelections, VLookups , External DB source Import , Business ObjectsDashboard Reporting, CITRIX Reporting.

Providing customer service support for HSBC Australia Credit Cards.HSBC Electronic Data Processing (Malaysia)WOW Award Certificate of ComplimentAsia Pacific Contact Centre-Best Customer Service. Month(s) of Dec, 2006.Asia Pacific Contact Centre-Best Customer Service. Month(s) of May, 2007.

Msc, Data Science & Business Analytics

B(Sc) 2Nd Upper Honors In Software Engineering, Software Engineering, 2Nd Upper Honor

Software Engineering

Education record

High School Cert