Terriyakka Bourne Email & Phone Number

Atlanta, Ga, Us

Currently enrolled in a comprehensive 37-week cloud program leveraging real-world projects and industry mentorship. Acted independently and collaboratively with peers in utilizing and ramping up skills in various cloud systems and other current technologies, including Linux, AWS, Python, Containers and Terraform

Wake Island

Develops Service Desk processes to ensure:work toward issue resolution with appropriate urgency,root cause of issues is identified and addressed,customer service is prioritized in every interaction, andensure appropriate issue data is collected within the AIMS tracking system.

Wake Island

Wake Island

Kabul, Afghanistan

Afghanistan

Afghanistan

Operates complex workstations of a large fuel distribution system (FDS). Receives and transfers fuel by coupling and uncoupling hoses, monitoring gauges, meters and filter separators. Dispense petroleum products into various aircraft; hot and cold refuel quality surveillance. Directs loading and unloading of fuel tanker trucks, and internal/external pipelines. Inspects systems for leakage, corrosion, faulty fittings, and inoperative components such as distribution lines, storage tanks, hydrant pits/outlets, oil/water separator, pumps, automatic/manual valves, meters, and system control rooms. Maintains hazardous waste management program. Initiates emergency procedures as necessary. Gathers product samples from receiving storage equipment and prepares them for hazardous transport to the Fuel Laboratory. Performs pre-quality control testing prior to fuel shipments. Directs lockout/tag out program during maintenance operations. Maintains quality control and fuel accountability reports in the Fuels Manager Database. Documents all sampling, sample due dates, and the status of all equipment in the Fuels Automated System. Plans, monitors and conducts On-The-Job Training (OJT), for assigned Fuels Management Flight personnel. Uses and assures proper fit of required safety equipment and personal protective equipment (PPE). • Point of contact for customer service concerns and issues for US officials during FSSP maintenance checks.• Prepares Safety Tasks Assignment (STA) on a daily basis and conducts STA personnel meetings.• Manages the distribution and maintenance of 210K and 50K collapsible bag system, while transferring and recirculating fuel for monthly testing.

Collins, Ms

Responsible for supervising and managing the reception, storage and shipping of bulk or packaged petroleum-based products. Ordered fuel under pre-negotiated government contract with commercial vendor. Collaborated with the logistics sustainment team to schedule and synchronize the delivery of fuel stock. Reviewed contracts/item specification for incoming fuel to ensure proper products ordered was received. Monitored excess product as appropriate and developed documentation for redistribution activity back to vendors. Developed fuel loss reports and coordinated action with leadership. Issued fuel products according to customer order request. Managed project costs and schedule changes. Maintained clean fuel reserves to ensure its continuing operation remain free of water, rust or particulate contamination. In charge of the receipt and transporting of various types of fuels, cargo, and materials. Supervised the loading/unloading of goods from vehicles and cargo aircraft while stacking loads according to packing/storage orders. Operated HAZMAT trucks for fuel transport. Performed operator level preventive maintenance checks on assigned equipment. Provided direct customer service support to include handling customer inquiries and problems. Prepared all documentation and obtained appropriate approvals as required for the transportation of hazardous material. • Prioritized transportation projects, distribution of manpower, and advised executive leadership on technical matters.• Responsible for the reception, storage and shipping of bulk and packaged petroleum.• Performed fuel gauging and accounting duties of products to and from storage tanks and trucks.• Conducted daily Preventative Maintenance Checks and Services (PMCS) on equipment.• Received, stored and issued bulk petroleum, oils, and lubricants.• Operated and maintained petroleum storage, dispensing and distribution facilities for “hot” and “cold” refueling of aircraft and wheeled/track vehicles.

Camp Shelby, Ms

Knowledgeable and proficient in MS Windows XP – Windows 7, Apple iOS devices, Microsoft Office (Word, Excel, PowerPoint, Outlook, and Publisher), Java, C, C++, HTML, JavaScript, and Visual Basic.Repaired/replaced computer hardware components (i.e hard drives, memory).Applies firmware and software updates to network and transport components.Utilized knowledge in assessing and resolving customer's PC, Mac, tablet, software, and technical issues. Provided LAN installation and support for both wired and wireless company networks.Created, edited, and deleted users within Active Directory. Responsible for identifying network and bandwidth abuse as well as enforcing adherence to network security and policies through the use of active and passive network monitoring softwareInstalled network cabling, troubleshoot and maintain servers, hubs, routers, and switches. Assisted higher graded specialist to maintain, troubleshoot and software componentsRespond to queries either in person or over the phone. Responsible for documenting and maintaining inventory records for IT assets to include laptops, desktops, LCD monitors, VOIP phones, Motorola handheld radios, printers, cell phones, and all associated network equipment.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareResponsible for filing, reporting, payroll, and scheduling appointments. Prepared parcel to send by UPSP, UPS, and FedEx, signed for and distributed mail to employees.Participates in developing department goals, objectives, and systems.

Camp Shelby, Ms

Training new members of the team. Creates HR filing system in accordance with Standard Operating Procedure. Assist with company hiring and execution of HR programs. Update personnel records to ensure information is up-to-date. Issues DOD ID cards to military members, their family members, and other entitled persons with an association to the Department of Defense. Uses the RAPIDS workstation to encode PKI certificates on authorized CAC. Updates the CAC as necessary to reflect any change in the personnel category of the CAC recipient. Archives transaction and ID card report data for long term storage. Ensures that all Verifying Officials have read and fully understand the Message of the Day (MOTD). Prepares and monitors requests for identification cards and tags.

Leatherneck, Afg

Served as the liaison between Department of Defense contractors and stakeholders, verifying plans, technical criteria, and schedules for all fueling support operations. Analyzed and evaluated the effectiveness of training programs while making recommendations to improve productivity outcomes in the workplace. Implemented quality assurance procedures for the fuel farm. Planned and coordinated procurement assignments for fuel supplies and services. Trained personnel on the standards of operations according the Defense Contract Management Agency. Developed final reports, and updated the Petroleum Operation Information System. Coordinated and conducted weekly meetings with Quality Control team in regards to weekly results of fuel transportation movements and fuel distribution activity. Ensured adequacy of specific job assignments, while assessing work areas to eliminate associated risks. Handled customer inquiries and problems for the logistics sustainment department. Reported and archived fuel distribution documentation to the proper personnel. Managed the Aviation, bulk, retail, and mobile refueling operation, monitoring and maintaining the amount of fuel handled.• Managed and trained over 120 diverse personnel, including Supervisors and Foreman.• Operated and maintained petroleum storage, dispensing and distribution facilities for “hot” and “cold” refueling of aircraft.• Completed a Bulk Fuel Installation (BFI) mission one month ahead of schedule, saving the U.S. Government millions of dollars.• Executed logistics, planning, safety, and training programs while deployed to the Middle East• Kept flawless logistical and fuel operation records, accounted for over $50 mil of equipment with zero loss, and maintained 100% readiness during high operational tempo, reduced manpower, and constant demand periods.• Work to maintain driver retention by building relationships and addressing driver concerns and create a customer following.

Hattiesburg, Ms

Facilitated in-store sales, upgrades, installations, and services. Repaired computer hardware components.Communicated with workers via personal radio. Utilized superior multitasking and communication skills to simultaneously employ numerous resources to research and resolve customer issues in a timely manner. Performed password recovery, data migration, and system restoration.Performed in-home setup, repair and installation services.Provide initial contact with clients and check in products for service. Troubleshooting complex technical issues being experienced by the customer using the tools provided and troubleshooting knowledge.Used knowledge in assessing and resolving customer's PC, Mac, tablet, software, and technical issues. Responsible for performing technical duties such as wireless network diagnostics, system scans, and file cleaning as well as hardware installations for components such as hard drives and memory.Responsible for virus, spy-ware, and ad-ware removal from customer’s laptops and desktops using various protection suites such as Norton, AVAST, and McAfee.

Information Technology, Networking And Security

Associate Of Science (A.S.), Information Technology, 3.95

Cloud Devops Engineering, Information Technology

Currently enrolled in a comprehensive 37-week Cloud DevOps Engineering program leveraging real-world projects and industry mentorship.