Terri Zumbahlen Email & Phone Number

Cedar Rapids, Iowa Area

Lisle, Illinois

Sr. Project Manager - Efficiently implemented and managed phone, intercept, and global off-line field production. Quickly resolved production issues and managed the account’s field budget to ensure the highest level of service and profitability for both the company and the end client. Managed multiple accounts simultaneously. Accomplishments:• Modified and created new processes saving 10+ hrs of time per study.• Developed and implemented a mixed methodology document merging on-line and off-line study progression saving 1-3 days per study.• Developed a study progression document outlining departmental timelines and duties for CATI and CAPI copy test, ad hoc, and tracking studies saving 1-10 hrs per study.• From 2014 to May 2016 personally saved over $100,000 in field costs and 66 project management hours.• Became the main advisor on CAPI mall intercept methodology.• Trained fellow PM on production process of CAPI mall intercept methodology.• Estimated costs for mall intercept studies when regular estimator was unavailable.• High skill level in SPSS, Microsoft Outlook, Word, and Excel software.

Lisle, Il

Accomplishments:• Collaborated with Translator and Multi-cultural Dept. to create a bilingual template saving approx $3,000 per bilingual study. Held responsibility for implementing changes to the template.• Participated in a half day training session brainstorming with field directors on interdepartmental communication. Follow up included developing and implementing procedures to improve communication.• Shortly after one year of service received a 'Connections Award' for exemplary customer support and service to an internal client and account.• Trained fellow PM on CATI methodology.

Lisle, Il

Thoroughly examined data files for accuracy. Collaborated with internal Global Project Managers to ensure all field work was completed in the expected time frame. Translated data into an analytical story to be presented to the client. * Managed a large project with limited senior support.* Checked questionnaire programs for logic and errors.* Checked data tabulations for accuracy.* Translated data into an analytical story.

Lisle, Il

Co-Manager of the Data Design/Charting Department - Supervised half the team and organized/delegated the workloads/responsibilities of the department consisting of 12 full time employees.Accomplishments:• Received a bonus/recognition in March '01 and March '02 for going above and beyond performing the duties outlined for the Team Leader position within the department.• Received a bonus in December '98 for my role in the creation, design, and implementation of the Data Design/Charting department within the Millward Brown Lisle office.• Trained the staff and new hires on PowerPoint and the position’s responsibilities.• Proficient in Microsoft Excel, Word, and PowerPoint