•Successful in driving service improvement across product support through delivery of critical programs such as workspace migrations, and collaboration with stakeholders as well as Sales and Account Management teams•Collaborated on development and implementation of product changes and innovations •Influenced a product workflow, functionality and content expertise to customers using our Desktop Financial products across Global Trading. Collaborated with internal teams to continuously… Show more •Successful in driving service improvement across product support through delivery of critical programs such as workspace migrations, and collaboration with stakeholders as well as Sales and Account Management teams•Collaborated on development and implementation of product changes and innovations •Influenced a product workflow, functionality and content expertise to customers using our Desktop Financial products across Global Trading. Collaborated with internal teams to continuously update training materials to insure it reflected the latest industry standards Show less

•Delivered in depth training in area of fundamentals, technical analysis and equity trading through classroom training as well as E-learning and videos•Mentored agents to develop the skills needed to successfully support in depth client Equity queries on both product and content in Global market arena•Resolved complex customer queries to ensure optimum client satisfaction in a timely manner.•Implemented high-level customer support (internal and external) by responding to client’s… Show more •Delivered in depth training in area of fundamentals, technical analysis and equity trading through classroom training as well as E-learning and videos•Mentored agents to develop the skills needed to successfully support in depth client Equity queries on both product and content in Global market arena•Resolved complex customer queries to ensure optimum client satisfaction in a timely manner.•Implemented high-level customer support (internal and external) by responding to client’s inquiries (content and product support).•Analyzed quality results and proposed actions to improve them. •Developed strong relationships creating an extensive network throughout the company to facilitate quick and efficient resolutions of customer problems working with Sales, Product Managers and Account teams. Show less

•Investigated training needs, creating and updating training materials for equity products and markets for experienced analysts as well as all new hires. •Provided extensive mentoring and training of Customer Support. •Analyzed customer queries/concerns and proposed solutions to bring about client satisfaction. •Instrumental in implementing Knowledge Network which could be used both for internal customer service analysts as well as external clients.

•Worked in fast paced environment trading Equities for large scale institutions, hedge funds and money managers, executing large blocks of trades in timely and efficient manner. •Market and train clients on proprietary products which enhanced their market knowledge and aided in their decision making process.