In this role I oversaw inside sales (account management), client strategy (vCIO consulting), pre-sales engineering, and revenue management (procurement, vendor partnerships, and client recurring agreements & invoicing)

I joined a small 5 person Managed Service IT firm looking to rapidly grow by jumping in alongside the founder and rolling up my sleeves in all facets of the business. From leading operations to working as vCIO with clients to handling HR challenges, I got to do it all. Over the years, the founder and I grew the firm to over 30 staff, acquired 3 IT companies, and opened a branch office in the San Francisco bay area. Summary of experience:• Grew and led operations from just 3 technical staff to multiple operational teams including Managed IT Service PODS, Centralized Cloud Service, and Professional IT Service departments. • Provided customers with IT consulting as a virtual CIO with focus on strategic alignment to thier organizational initiatives • Served as Integrator and led efforts to reorganize the company in alignment with Traction EOS framework.• Implemented, trained, and maintained industry-leading MSP toolsets including ConnectWise Manage, ITGlue, MSPCFO, Propel Your MSP, Cognition 360, LionGard Roar, TinyPulse, SmileBack, Traction Tools, etc...• Led efforts to design and implement effective and efficient project management processes and procedures • Recruited, interviewed, hired, and developed technical staff to align both the company’s needs along with the individual’s career goals.• Supported various business functions including sales, HR, accounting, product development, vendor partnerships, etc…• Advanced proposed focused culture through creation of core values, re-alignment of staff meetings, and implementation of a culture committee which included staff from various areas in the organization

I established the IT department for CRW Engineering Group in 2005, I worked closely with the owners of the firm to provide the technology solutions to keep them at the forefront of Alaskan engineering.Summary of experience• Managed daily IT operations and administered all aspects of company’s network • Managed IT speeding, technology staff, license compliance, etc…• Implemented company’s first IP telephony solution• Designed and built out branch office expansion which fully supported staff to seamlessly work in multiple locations • Leveraged virtualization and cloud based technology to improve operations and increase efficiencies • Utilized SAN storage to enhance backups, reduce server OS footprints, and provide stable end-user file sharing • Designed and implemented a robust, cost effective, Disaster Recovery solution • Successfully upgraded, on multiple occasions, both Microsoft Exchange emails system and Detelk accounting system

Summary of experience• Provided network and systems administration for a leading engineering firm spanning across 3 States• Assisted with the network design and build of remote branch offices for multiple clients• Assisted with an Exchange 5.5 to 2000 migration for a large construction company

Summary of experience• Primary Network/Systems Administrator at Alaskan based engineering firm• Contributed in the planning and implementation of hardware & software rollouts, and company policies• Provided on-call IT support for small business in the Anchorage area• Traveled around the State and assisted clients with IT projects

Summary of experience• Provided workstation and network support services• Built up new servers and configured them for production• Implemented secure printing services for Xerox machines • Assisted in implementing and maintaining HIPPA compliance