Mainframe support and development for the VA Benefits Delivery System

Mainframe support and development for the VA Benefits Delivery System

Responsibilities:• Created functional requirements from business goals and requirements gathered from interviews, observations and facilitated meetings.• Creation of use-cases, functional specifications, test cases and test scripts was done for various projects. Improve and streamline business processes.• Root cause analysis of problems and issues. Define and design best solutions to problems.• Review the team’s work for accuracy. Corrective actions taken as analysis uncovers.• Worked with SDLC, other departments both non-technical (call centers) and technical (QA, Middleware Operations, WebSphere and Network).• Lead the Production Assurance team to maintain, stabilize, enhance and support the application and tools.• Created specifications, coding, testing, and implementation of application programs and data interfaces.• Responsible for the definition, design, construction, integration, testing, and support of reliable and reusable software solutions, addressing business opportunities plus systems analysis.• Technical environment included: Java, JavaScript, HTML, UNIX, UNIX scripting, CICS, COBOL, Oracle/SQL, DB2/SQL, DB2 Stored Procedures and VSAM.Accomplishments:• Developed a series of screens and reports to assist management in understanding the current status of monthly and quarterly update processes to initialize/refresh Production Assurance environments.• Created PA tools to extract data and update data in on-line mode rather than batch. This resulted in faster User Acceptance Testing completing 25% faster.• Provided training/demonstrations on existing and new Production Assurance tools to the business community.

Responsibilities:• Analyzed Custom Billing system to determine necessary changes for the Encryption project. • Gather business requirements and translate business goals into functional requirements.• Ensure project goals planning and schedules are met on time according to standards.• Design and develop enhancements to solve problems, coordinate and provide technical assistance to team members, report status to management, assist Business Partners and IT set priorities.• Technical environment included: CICS, COBOL, DB2/SQL, DB2 Stored Procedures, and VSAM.

Responsibilities:• Created specifications, coding, testing, and implementation of application programs and data interfaces.• Responsible for the definition, design, construction, integration, testing, and support of reliable and reusable software solutions, addressing business opportunities plus systems analysis.• Improve and streamline business processes. Communicate design changes to all interested parties. Training sessions covering changes given to teams. • Root cause analysis of problems and issues. Define and design best solutions to problems.• Review the team’s work for accuracy. Corrective actions taken as analysis uncovers.• Worked with SDLC, other departments both non-technical (call centers) and technical (QA, Middleware Operations, WebSphere and Network).• Technical environment included: Java, JavaScript, HTML, UNIX, CICS, COBOL, DB2/SQL, DB2 Stored Procedures, IMS DB/DC, Oracle and VSAM.Accomplishments:• Co-ordinates various technical and business units’ efforts to resolve high priority enterprise wide issues accurately and quickly effecting hundreds of sales representatives preventing $10k/hour cost.• Managed and delivered Disaster Recovery Project that analyzed application and created recovery backups of application critical functions and datasets. Extensive communication and co-ordination required with interfacing applications to have a successful project resolution.• Implemented enhancements that decreased the amount of unnecessary data being retrieved thereby decreasing data retrieval time by 20%.

Responsibilities:• Analysis of gathered data to maximize effectiveness of Service Contract telemarketing leads.• Analysis of data looking for trends and patterns. Communicating these findings to business.• Gap analysis of the business process showed a need for a new process. Initiative taken to obtain consensus and approval for projects and initiatives. Improve and streamline business processes.• Created functional requirements from business goals and requirements gathered from interviews, observations and facilitated meetings.• Root cause analysis of problems and issues. Define and design best solutions to problems.• Worked with SDLC, other departments both non-technical (call centers) and technical (CICS and DBA).• Managed the onsite/off-shore team to maintain, stabilize, enhance and application support.• Technical environment included: CICS, COBOL, DB2/SQL, DB2 Stored Procedures, IMS DB/DC, and VSAM.Accomplishments:• Developed and implemented projects that reduced errors and Help Desk tickets by over 90% resulting in a savings of $125k/yr• Stabilized the batch schedule and reduced run time by 2 hours, saving $150k/yr• Lead a project that analyzed and resolved batch problem processes resulting in 8% greater sales lead generation.

Responsibilities:• Lead the team to convert the Item and Warehouse system from IMS to DB2.• Translated the functional specifications into functional code.• Tested and installed conversion process without errors.• Designed and developed enhancements to solve problems, coordinated and provide technical assistance to team members, reported status to management, and ensure project goals are met on time according to standards.• Report the status of the account to sales team. Expanded the account and ensured client satisfaction.• The technical environment included: IMS, CICS, COBOL, DB2/SQL, and VSAM.Accomplishments:• Managed team and developed plan that delivered Conversion Process Phase I ahead of schedule and run 35% faster than required.• Managed team and developed plan that delivered Conversion Process Phase II ahead of schedule and run 40% faster than required.

Responsibilities:• Managed the Item Strategy team to enhance the Item and Warehouse system and translate business goals into functional requirements. • Designed and developed enhancements to solve problems• Assist Business Partners in setting priorities and ensure project goals are met on time according to standards.• Coordinated and provide technical assistance to team membersAccomplishments:• Designed and installed projects according to customer requirements on schedule 100%• Followed-up with customers to ensure project met (40%) or exceeded (60%) expectations• Designed and installed projects that reduced nightly batch schedule run time by 1.5 hours.• Verified each quarterly application release increased number of vendors and increased sales 2-5% per quarter

Responsibilities: • Gathering user requirements, and developing solutions to technical problems. • Wrote functional detail designs and detail design specifications. • Coded, tested and implemented COBOL II, DB/2, IMS and CICS programs under OS/MVS JCL. • Coordinated team members, provided technical assistance and reported status to management. • For the Customer Opinion Survey sub-system of the ATS System, analyzed and corrected production problems

Responsibilities: • Gathering and identifying user requirements• Developing solutions to technical and business problems. • Wrote feasibility studies, functional designs, program specifications, • Coded, tested and implemented COBOL, DB/2, IMS DB/DC, CICS and JCL programs. • Coordinated and provided technical assistance to team members, • Reported team status to management personnel.