•Supervise Front Desk, AYS, Concierge, Bellstand associates to ensure timely and complete resolution of guest calls and requests.•Implementation and continuation of the Front Office Arrival Process and Service Standards.•Responsible for the Front Office financials including ordering, bill paying, updating checkbook, accruals and ensuring a clean period end.•Assist with the Front Office Manager duties including PNL review, Wage critique and responding to Customer Care inquiries.•Provide guidance, identifying developmental needs and coaching associates to help improve their job knowledge & skills.•Track all guest issues from various sources, report results and identify trends.

•Respond to all GSS Verbatims, soliciting additional guest feedback about their stay and offering services or compensation if necessary.•Communications between Housekeeping & Engineering to ensure all rooms are in working order.•Coordinate between departments list of Top Guests & VIP’s checking in daily.•Created training programs for new Marriott initiatives for Front Desk Associates, Managers, At Your Service Associates and PBX Associates

Worked various departments during 5 years at the propertyRooms Control 1998 - 2000 In charge of blocking guests into designated room types Blocking group guests according to their contract Worked w/Hksp & Engineering daily to ensure all rooms are in working orderIn-House Reservations 2000 - 2002 Worked with Front Desk & Event Managers to put in rooming lists groups; ensuring all group resumes were correct for the front desk; taking reservation when central could not.At Your Service Supervisor 2002 - 2003 Oversee all aspects of the AYS Department on a daily basis Implementing & improving processes to ensure guest satisfaction