Freelance support for company growth and service provisionCreated and rolled out an extensive suite of company wide Business Intelligence reports and dashboards using Power BI that have given the business invaluable insights and help steer new business strategyImplemented advanced Excel & SharePoint data collection tools that automated company wide reporting requirements and operational processesReduced new business pricing costs by 80% by creating an automated Excel application for complex pricing modelsSuccessfully designed, built and implemented a company-wide time tracking system powered by SharePoint 365 online and PowerApps

Built complex scalable reporting tools that continue to be the foundation for GDPR compliance throughout the business. This included creating processes & and implementing system changes along with staff training materialLed successful total business migration to SharePoint 365, with process efficiencies of £25k Built analysis functionality that enabled the company to reduce it’s cost of sales by an average of 25% per projectPromoted to manage support for company growth and service provision, with direct responsibility for a core team of 20 end users, expanded from 4, and adhoc in-house and remote contracted analyst

Delivered 1st line support to all internal & external customersImplemented the successful roll-out of a scalable company-wide expense logging and control systemResponsible for maintaining and developing the company’s on-line bespoke market research applicationAppointed to take full responsibility for 1st line support, hardware, software and infrastructure elements of the company IT requirements. This resulted in a 50% reduction of 3rd party IT support costs

Freelance support for new In-house market research platformExpanded contract role to encompass company HQ set-up, with full infrastructure fit-out, rationalising, financial, information management systems using SharePoint 365 online and advanced Excel functionality Engaged for UAT, integration and end user training for an in-house market research online application

An established and proven Account Manager within the financial services sector. I have progressed through the ranks and secured numerous pro- motions by always aiming to exceed expectations. Through a self-driven passion and determination to succeed at everything I am given I have gained a reputation as someone that will always add value to everything I am involved with.During my time at HFC Bank, I was given many, additional, strategic and tactical projects to manage, giving me the opportunity to develop a diverse and valuable set of additional skills such as IT project management, contract negotiation and member of a critical steering committee.A key responsibility was to create and maintain excel based reporting and analytical tools for internal and external customers up to boardroom level.• Responsible for pro-active and re-active management of all operational, administrative and marketing activity undertaken by HFC Bank in the day to day running of five £multimillion retail accounts.• Analysing sales figures and forecasting future sales volumes.• Analysing complaint data and identifying training requirements.• Producing reports on portfolio performance, then measuring these against key performance indicators to identify and execute tactical and/or strategic action plans to improve performance.• Responsible for the administration of a 30,000+ user, web based, loan application system.• Project manager for all systems enhancements within my business unit.• Building successful relationships at the highest level of management across a substantial client portfolio.• Reviewing current organisational effectiveness and making recommendations for improvements.• Keeping senior management informed of changes in my areas of responsibility.• Identify front line staff training requirements through sustained national mystery shopping activity.

• Responsible for pro-active and re-active management of all administrative and marketing activity undertaken by HFC Bank in the day to day running of a £multimillion retail account.• Identify, negotiate & Implement key strategic and tactical marketing initiatives.• Ensuring adherence to all legislative and compliance-based governance within both operational and sales-based activity of the account.

• Responsible for the development of key performance Indicators.• Producing and delivering tactical and strategical training to an employee base of several thousand frontline staff.• Responsible for building a new business database and Identifying potential new business relationships withinthe electrical and furniture retail sector.