Terry Bertun Email & Phone Number

Point of contact for regulatory department with patient medical complaints and inquires regarding product use.Act as a liaison to field, management and internal customers.Receive orders from customers and promote inside sales.Training of new hires in department and assistance with sales representative presentations.Provide cost reduction through technical.

Managed and provided client support for multiple pharmaceutical accounts.Coordinated time temperature sensitive drug shipments for hospitals and physicians.Provided nuclear pharmacist protocol for compounding drugs to be administered. Resolution for client and customer complaints.

Processed referrals from hospitals, physicians, insurance companies and patients. Obtained all clinical information from customers for pre-certification and ensured reimbursement. Coordinated with nursing staff for home care infusion therapy and medical equipment orders. Assisted billing department processing claims.

Supervised a staff of 5-10 medical record employees, including hiring, coaching and development of staff.Worked directly with branch managers in development and enhancement of new process and procedures. Prepared and distributed monthly reports and assisted with audit/compliance. Assisted Nurse Case Manager with Senior Health Care Plan with long- term care.

Provided patient education of insurance and government programs. Screened patients for eligibility of government programs. Processed referrals and coordinated with physicians.Worked closely with the Department of Human Resources and Social Security Office.

Conducted structured interviews with patients and family members to obtain information required to identify financial resources available for medical coverage expenses.Patient follow-up for completion of documentation requested by state and federal assisted programs.Processed payments and payment plan at time of hospital discharge.

Fee recovery and management of delinquent accounts referred by local hospitals.Home and hospital visits for eligibility of financial assistance.Assisted patients with Department of Human Services, Social Security, Victims of Crime and Medicaid.Ensured all documentation completed for reimbursement

Provided oversight of medical records.Coordinated with medical records staff and physicians for completion of dictation. Ensured all medical records completed for hospital audits. Assisted with hospital and physician functions.