Terry Birchall Email & Phone Number

Southampton, England, United Kingdom

Southampton, United Kingdom

Instigated, led, and controlled the restructuring and change of all technical publications and training solutions for Symetrica’s full suite of radiation detection products. • Facilitated a phased transition from existing paper-based publications to single source application online help solutions. • Implemented and accelerated CBT / e-Learning solutions, enabling an engaging, modulated, and agile approach for delivery of system and application training.

Portsmouth, Italy, Germany

Spearhead the Galileo project including the design, development, and execution of the satellite Ground Control System (GCS) training plans and technical publications for the programmes within the European Space Agency (ESA). • Saved 30% of training budget by effectively negotiating costs with external training providers and developing the scope of operational and maintenance training strategies for several applications. • Streamlined programme phase transitions by providing ongoing technical support and serving as liaison to senior personnel of Airbus and the European Space Agency (ESA).

Portsmouth And Abu Dhabi

Launched commercial and military online training courses, helpdesk systems, and technical publications for several satellite ground station management applications and programmes of the United Arab Emirates (UAE) armed forces.• Restructured traditional classroom training modules by designing and delivering Level 1 Computer Based Training (CBT) solution

Wareham And Portsmouth

In consecutive roles, created and implemented online help systems and technical documentation including operations and maintenance manuals, end-user guides, commercial equipment brochures, presentations, and materials in support of training and development. Served as advisor for the use of the XSOL Processing Mapping application. • Designed the online help system and the complete suite of technical maintenance manuals for Stonewood Group’s Eclypt Management Application and Crypto Custodian Kit including the sponsored secure sub-system Watchkeeper application and secure Hard Disk Drive (HDD). • Delivered the online help system and operations and maintenance documentation to EADS Astrium for Joint Service Publications (JSP) in Army Equipment Support Publications (AESP) for the SkyNet 5 military satellite control and monitoring systems.

Planned, designed and developed 'Context Sensitive Online Help' for a newly developed Unified Modelling Language software application.Liased with local and overseas software engineering heads for discussion and the implementation of new feature designs.Tested GUIs and reported problems on newly created builds and implemented changes to 'Online Help' as required.Implemented complete quality control checks prior to delivery.

Planned, designed and developed 'Online Help' for a COBOL transformation and migration tool (winner of the best application help category - eHelp awards for excellence).Designed and developed training material for national and international clients.Planned, designed, and implemented the blackboxIT company website as part of a major re-branding and company overhaul.Designed and implemented company stationary including business cards, letterheads, and compliment slips.Designed and created company marketing materials including 4-colour A4 flyers, presentation folder and stand collateral for all participated trade show events.Co-ordinated all trade shows, conferences and events, including logistics for both national and international shows.

Planned, designed and developed high level technical documentation in hard copy, electronic, and online format for newly developed software applications used for the extraction and use of legacy of business rules.Liased with software engineering heads for discussion and the implementation of new feature designs.Tested software and reported back any problem areas found.Produced training documentation for the end user and advised on structure of training courses.

Trained in all aspects of commercial Technical Authoring / Web based development in preparation for transition to a civilian environment.

Administered and supported middle and senior management technical courses.Planned and co-ordinated long term training and ensured effective allocation of instructor resources and scheduling of programmes.Liased with outside agencies for assistance on instruction for specialist subjects.Monitored instructor and student performance as part of the quality assurance procedures.Produced periodical assessment for recruitment and career selection on potential candidates for use by senior management.Coached and assessed students participating in NVQs for Training and Development.

Various management positions held within a 600 strong organisation.Managed a team of up to 150 personnel, being responsible for the discipline, welfare, motivation and development of individuals.Organised and implemented adventurous training in order to develop teamwork and confidence skills in personnel.Managed staff performance and identified potential leadership qualities to further individual careers.Administered yearly staff appraisals and ensured the implementation of structured career patterns.Improved the output efficiency within the workplace by improving working practices and rewriting of policies.Managed budgets and administration of financial matters.Counselled individuals on both professional and compassionate concerns.Ensured equal opportunity policies were in place and adhered to.Ensured health and safety policies were in place and adhered to.

Organised and implemented adventurous training in order to develop teamwork and confidence skills in young people between the ages of 13 and 19 years.