Terry Bittner Email & Phone Number

Westfield Center, Ohio, United States

Cleveland/Akron, Oh

A high performing leader passionate about cultivating meaningful relationships while delivering an extraordinary customer experience. Often called upon to provide unique solutions to enhance profitability and foster productive relationships.

Westfield Center, Oh

Responsible for leading the underwriting and sales on over $50MM in written premium for policies in excess of $25,000 in annualized premium in Illinois and mainly Chicagoland market place, then Indiana and Michigan. Led team of field managers, underwriters and underwriting assistants. • Entrenched with high performing agencies and high-profile customers building strong relationships to improve the customer experience.• Balanced workers’ compensation and property casualty growth to increase profitability of the book. • Upgraded processes and practices to achieve additional underwriting success.• Mentored underwriting assistants and underwriters through leadership development program to prepare for and achieve promotions. • Led team of underwriters to improve work flow for policy issuance resulting in improved effectiveness. • Operated multi-million dollar budget, maintaining expenses while increasing sales.

Westfield Center, Oh

Responsible for leading the underwriting and sales on over $40MM in written premium for policies in excess of $25,000 in annualized premium in Northern Ohio, including Cleveland, Akron, Canton and Toledo. Managed team of field managers, underwriters and unwriting assistants, and multi-million dollar budget.• Retained largest segment of middle market business and grew by 10%.• Mentored 8 new field managers on successful sales practices and relationship marketing.• Onboarded underwriters and agents on predictive underwriting for the understanding and acceptance of strategy and philosophy it supports. • Collaborated with audit, claims and risk control to evaluate complex risk and determine acceptability.

Westfield Center, Oh

Managed team of underwriters, assistant underwriters and processors to improve an unprofitable Middle Market book of business while maintaining agent relationships and customer loyalty. • Achieved 33% turnaround in less than 24 months on book of business. • Retained quality accounts while keeping strong relationships with agents and insureds affected by the corrective actions from pricing and policy structure.• Designed auto underwriting program to eliminate excess losses and enhance written premium.

Westfield Center, Oh