Terry Boatwright Email & Phone Number

Providing departments with schedules weekly based on department and property needsScheduling for multiple departments and positionsAccurately maintaining employees time records for payrollKeeping accurate track of employee’s attendance and providing documentation to departmentMaintaining employees vacation requests and approving based on department needsAdjusting schedules to ensure coverage when needs changeWorking with employees with any issues or assistance they might needWorking with Human Resources to provide information

Responsible for servicing and growing revenue from a block of VIP and VVIP customers worth $153 million annually.Effectively manage RTCM contact strategy ensuring optimal penetration of customer base.Exceeded RTCM penetration goals in 2013Successfully developed positive and lasting relationships with VVIP and VIP guests, learning their preferences and interests.Exceeded expectation in generating guest interests by 150%Effectively cooperate, coordinate and communicate interdepartmentally to successfully hand off VIP and VVIP guests, ensuring a legendary and flawless guest experience.Mentor, coach and train new team members to success.Developed SOP’s and training guide for VIP Coordinator team.Provided on the job training to new VIP Coordinators and VIP Hospitality Hosts.Assist in analyzing RTCM data to ensure team success in meeting goals.Assisted in nightly zone assignmentsAssisted with weekly RTCM reporting and analysis

Support staffing to VIP Lounge to ensure excellent customer service to our Diamond & Seven Star guests.Consistently delight guests with legendary customer service while balancing the company’s best interests.Set up hotel, restaurant, transportation and special event reservationsPrepare and communicate expected arrivals for external hotels and transportationSet up and maintain several electronic files for the department for:Parking passHotelLimoCompanion cardCreation and daily updates of the Living LegendCreated spreadsheet for the promotions department to save resources.Created and maintained electronic and paper files to track weekly promotion for auditing.Running daily swipe logs for the Diamond and Seven Star lounges.Mentor, coach and train new team members to success.

Introduce the Total Rewards program to new and existing guests.Create and maintain guest accounts with accurate information.Greet customers as a company representative.Provide accurate promotion and property information.Review player ratings and issue complimentaries while balancing the company’s best interests.Assist in special events and promotions as assigned and issuing amenities or prizes.

United States

Oversaw 5 employees to restock the store each night after closing.Stage freight on the floor where it could be easily stocked onto the shelves.Train new employees on company policies and procedures.Maintain an effective team to complete assigned tasks.Spot check to ensure stock was being put into assigned locations.Setting up in store displays.Laying out new products on the sales floor.Putting out weekly advertisement signage.Participated in quarterly and yearly audits of the entire store.Travel to other area stores to assist with resetting layouts of the property.

Oversaw 3 employees to ensure the department was neat clean and stocked properly.Received and verified shipments of product daily.Changed layouts as needed for the seasons.Updated pricing on items that were going out of season.Updated and maintained store inventory log.Train employees on company policies and procedures.Processed payroll for the entire team.