Business Consultant management leader and Portfolio Manager responsible for executing business strategies to achieve enterprise operational outcomes within the Wealth and Investment Management segment.• Lead a team of Investment Operations Business Consultants, supporting the Investment Client Services and Client Advocacy portfolio for all aspects of design/implementation efforts for systems and processes.• Manage a portfolio of work comprising over 25 Transform and Perform initiatives, delivering on the enterprise strategy to Protect and Prosper by elevating the Wealth and Investment Management business.• Build and foster relationships with cross-functional leaders to drive alignment with business strategies; acting as an advocate for ICS and the primary connection point between Client Advocacy and Wealth to strengthen the continuum of feedback.• Collaborative contribution in partnership with the Wealth team for Pershing’s contract negotiation resulting in better scale and reducing the firm’s cost to serve for duration of contract.• Balance delivery of outcomes, resolve conflicts, while pursuing alignment across the enterprise. Notable success in this space includes influencing the firm’s strategic direction while mitigating business risks for the Lending Solution initiative. • Advance portfolio reporting by standardizing the portfolio status report template, creating transparency, and enabling the business to drive resource alignment decisions.• Direct consulting strategies focused on the integration of workflow systems and processes, such as Money Movement, and Enroll for proprietary and multi-vendor technologies, targeted at digitizing, and improving the Advisor and Client experience.• Coach and mentor team, by providing escalation avenues based on business drivers and objectives; aligning talent and strengths to projected work.

Leadership team member recruited to help launch and develop an operations oversight program supporting LINK, Prudential’s first digital/hybrid direct-to-consumer investment advisory, and goal-based financial planning platform. • Headed a team of Operations Oversight Managers responsible for the implementation of over 30 oversight control functions necessary to monitor the performance of the customer digital journey, including the financial planning process, program and model allocations, management fee billing, and third-party partner API integrations. • Designed and executed a monitoring and testing oversight program, preventing, detecting, and mitigating violations of securities laws. • Automated scalable operations oversight-reporting infrastructure using Adobe Analytics technology to support the future growth of the business by collaborating with developers, product management, and control partners. • Partnered as a key decision maker for the in-take process and MVP prioritization of new strategic product features and backlogs utilizing Agile methodology to execute the “Voice of the Customer” enhancement initiatives.• Implemented an Incident Management Framework for the LINK digital platform to assess and resolve high-priority incidents impacting customers, prospects, and third-party partners; defined key partnership roles among business, product, and technology teams, resulting in the timely resolution of high-priority issues. • Collaborated with Control Partners and successfully completed multiple regulatory inquiries, examinations, and internal audits.

Propelled business development and operations management for a dually registered broker-dealer/RIA with oversight for recruiting, financial product solutions, investment advisory accounts, mutual funds, and insurance carrier relationships, including the execution of partnership agreements, revenue sharing, and Financial Advisor compensation for over 25 third-party relationships. • Co-managed Investment Operations team of 10 associates and oversaw trade activity with $1B AUM, comprising of 40 Financial Advisors, targeting the high net-worth space. • Managed insurance sales process and partnered with Financial Advisors from initiation to placement for over 500 new contracts. • Established and streamlined due diligence and suitability review processes for new insurance contracts, 1035 exchanges, and in-force adjustments. • Directed recruiting efforts for the firm and acted as the primary point of contact for over 100 prospective Financial Advisors, resulting in the addition of new teams. • Mitigated corporate and end-client asset movement risks by collaborating with the Compliance Officer to establish and maintain AML policies and procedures. FINRA Licenses: Series 7, 63; Insurance Licenses: Life and Health

Fostered and maintained high-profile relationships with over 25 Introducing Broker-Dealer/RIA firms, consisting of Independent Contractors, Investment Advisers, and Institutional Advisors with total annual revenue of over $50M. • Developed strategic plans leveraging Pershing’s proprietary technology and financial solutions to help strengthen growth while achieving long-term business objectives. • Analyzed client business initiatives and marketed appropriate product solutions targeted at increasing incremental revenue opportunities. • Consulted with and proactively managed clients to develop and execute business plans to optimize workflow, increase operational efficiency, and new business development. FINRA Licenses: Series 7, 63; Insurance Licenses: Life and Health.

• Successfully completed a rigorous nine-month rotational training program designed to offer professional work experience, develop business skills, and provide immersion into business and strategic operations. • Acquired extensive knowledge about the fundamentals of brokerage operations and the securities industry through various cross-functional rotations – Relationships Management, Financial Solutions, Technology Solutions, Clearance Services, Trading, and Customer Service. FINRA Licenses: Series 7, 63; Insurance Licenses: Life and Health