Director, IT Infrastructure Operations, Savvis CorporationAugust 2012 to Present• Single point of contact for customer computing direction on Savvis IT infrastructure supporting all facets of the worldwide 7 x 24 x 365 business processes. Building relationships with management at all levels to improve responsiveness and support.• I managed 7 direct reports with a staff of 95 employees supporting 5700 technical employees, 57 International Data Centers and 105 sales/development offices worldwide 24 X 7. Requires working with local support companies to ensure IT projects are successfully completed. This team included an outsourcing support team in Bangalore India, directly responsible for supporting Savvis’ World Bank Help Desk and technical development team of 450 employees.• Responsible for creating and reporting Savvis service-level metrics to senior leadership as they support end-users in each region. • Spearheaded the effort to bring 750 new world-wide employees on-board with the acquisition of the CIBER out-sourcing company in less than 1 month. • Created a customer survey program to provide customer feedback and satisfaction on IT Group’s support. Latest customer satisfaction survey showed an increase in customer approval of the Service Desk from a -18 to a positive +15, would you recommend the Service Desk.• Leading the introduction of Remedy into the IT group. Remedy will be deployed under the ITIL framework with Change, Asset, Problem, and Incident management. • Created a Business Continuity/Disaster Recovery program for all Level 1, 2, and 3 systems for recovery of business critical data. • Responsible for all operational telephony and network systems worldwide. Completed a companywide migration from Nortel to ShoreTel telephony systems.• Stressed the ownership of customer issues from initial contact till issue resolved, including communications with customers from lowest technician to myself, with follow-up when issue resolved.

• Served as principal advisor to President and Chief Information Officer, directors and managers on security policies and customer support procedures for SSM Health Care’s 23,500 employees, 25 hospitals and 350+ physician practices.o Part of team that is responsible for setting 5-year Strategic Operations Plan for all IT support of Business units and patient care. Help set IT Strategic Goals for upcoming year, review progress and propose corrective measures if required.o Develops and reviews Department’s IT capital and expense projects. Included in this approval is all projects for requirements related to my department’s areas of responsibility to include server virtualization, desktop centralization, mobile device roadmap (laptops, tablets, phones, etc.), mobile applications, telephony projects, data storage, data loss prevention, LAN and WAN modernization, and other IT projects in support of SSM Health Care’s long range business goals.o Responsible for interjecting security programs and processes into SSM environment as we moved form a paper based health care record system to electronic based system. Major shift in the security process for SSM and other Catholic Health Systems, used as a model for other medical systems to emulate. o Helped create a 24 X 7 Support Center supporting all SSM employees. This Service Center has been accredited by the Help Desk Institute Service Center Process 8 times and is the only Health Care Service Center ever to be accredited.o Results include the Integrated Health Technologies receiving the Missouri Quality Award for IT Excellence the four times it applied. Change control process and Business Continuity processes were was identified as best practice.o Disaster Recovery/Business Continuity plan was identified by Gartner and CHAN Auditing group as a best practice for hospitals deploying Electronic Health Records.

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