Terry Buffard Email & Phone Number

Plano, Tx, Us

Santa Barbara, Ca, Us

Spearheaded comprehensive product strategies and roadmaps to drive revenue growth through innovative solutions and effective team leadership. Defined specifications and optimized processes to drive streamlined operations in liaison with stakeholders. Enhanced communication and operational efficiency by executing comprehensive documentation and online resources for engineers. Built synergies with external development teams to ensure cohesive product development efforts. Offered strategic direction insights to the team during engineering discussions for product-solution decisions to enhance project effectiveness. Held full accountability for overseeing product testing and configuration to optimize system performance. Created a detailed configuration guide outlining step-by-step setup and integration requirements for the platform's various new applications. Trained operations teams on onboarding new application campaigns. Guided sales teams in communicating the benefits of new capabilities to clients.Achieved over 30,000 user interactions per quarter within seven months of launching the new OMNI CRS platform, significantly increasing customer engagement.Boosted client satisfaction and workflow efficiency over 10% through new and enhanced product efforts.Created implementation and configuration materials detailing four primary applications within the new OMNI CRS, enhancing Affiliati’s operations team’s understanding and efficiency for client deployments.

Purchase, Ny, Us

Defined specifications and optimized processes, ensuring streamlined operations in collaboration with stakeholders. Interacted with cross-functional team members to determine the upcoming product roadmap aligned with corporate and client objectives. Led strategic definition, execution, monitoring, and communication of a tailored SaaS product roadmap to meet hospital and health system client virtual care needs. Streamlined development team's implementation process by generating user stories and functional specifications to improve project efficiency. Followed HIPAA, PII, and PCI regulatory requirements while interacting with the development team to meet API/integration needs, including registration, benefits, and EHR updates. Offered assistance in creating MS Power BI reports and dashboards to allow access to customized activity results and alarms for informed decision-making. Directed a high-performing team of product managers to ensure seamless support for their respective solutions while optimizing collaboration and productivity. Enhanced cross-functional collaboration while acting as a bridge between development, sales, client managers, and marketing teams. Positioned to communicate compelling product marketing value propositions, supported by relevant proof points. Collaborated with the development team to define high-level product concepts and estimate development timelines. Created communication materials for new release content and business unit processes across diverse audiences.Translated the roadmap into a detailed list of specific capabilities and managed the product backlog to ensure alignment with the roadmap’s main features and development timelines.Maintained a consistent delivery content rate of 90% or higher by developing value roadmaps and adhering rigorously to timelines and resource availability.

Kanata, Ontario, Ca

Served in central strategic leadership and product advocacy roles, leading entire product life cycle responsibilities for premises and cloud-based contact center offerings. Managed the product roadmap and backlog, defined specifications, prioritized user stories, developed pricing plans, and facilitated communication across development and cross-functional teams. Led global demonstrations, provided technical support, and conducted training sessions worldwide while overseeing product development that significantly contributed to the expansion of enterprise product growth. Presented Mitel’s contact center product offerings to end users, channel partners, sales, and technical associates through extensive global travel engagements. Collaborated with senior management to develop product strategies and conduct forecasting and financial reviews for achieving operational goals. Produced, maintained, and delivered business cases to the executive committee. Integrated and deployed third-party OEM products, including predictive dialing and quality management, into Mitel's product offerings and global markets.Set a benchmark of excellence by managing a diverse product portfolio within a large corporation's contact center division, specializing in communications software, overseeing international expansion, and regulatory compliance.Championed product adaptation and international market expansion of Mitel’s US-centric call recording solution to 12 countries. Managed localization efforts and prioritized updates to the user interface to support local languages, while ensuring compliance with PCI-DSS and GDPR.Successfully oversaw partnerships with UK and Germany-based companies to enhance enterprise offering.Developed business, technical, and sales models for international products while contributing to strategic pricing decisions and ensuring market competitiveness.Doubled the revenue by leading the rebranding and global launch of the Mitel Call Recording solution.

Scottsdale, Arizona, Us

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