Terry Cameron Email and Phone Number

Daily monitoring of all related team KPI'sMentor and coach leaders.Set expectations of targets and service standards FTE control and recruitment Relationship building with both internal and external stakeholdersReporting to senior management and boardSeek process improvements and reporting standardsCompliance and monitoring to company expectationsRelationship manager for internal and external customersSafety and Wellbeing for WFH and Office staffDaily… Show more Daily monitoring of all related team KPI'sMentor and coach leaders.Set expectations of targets and service standards FTE control and recruitment Relationship building with both internal and external stakeholdersReporting to senior management and boardSeek process improvements and reporting standardsCompliance and monitoring to company expectationsRelationship manager for internal and external customersSafety and Wellbeing for WFH and Office staffDaily monitoring of all related team KPI'sMentor and coach leaders.Set expectations of targets and service standards FTE control and recruitment Relationship building with both internal and external stakeholdersReporting to senior management and boardSeek process improvements and reporting standardsCompliance and monitoring to company expectationsRelationship manager for internal and external customersSafety and Wellbeing for WFH and Office standards Show less

Daily monitoring of all related team KPI'sProcess and adherence reviewsCompliance and monitoring to company expectationsRelationship manager for internal and external customersRecruitmentSafety and Wellbeing for WFH and Office staffDaily monitoring of all related team KPI'sProcess and adherence reviewsCompliance and monitoring to company expectationsRelationship manager for internal and external customersRecruitmentSafety… Show more Daily monitoring of all related team KPI'sProcess and adherence reviewsCompliance and monitoring to company expectationsRelationship manager for internal and external customersRecruitmentSafety and Wellbeing for WFH and Office staffDaily monitoring of all related team KPI'sProcess and adherence reviewsCompliance and monitoring to company expectationsRelationship manager for internal and external customersRecruitmentSafety and Wellbeing for WFH and Office staff Show less

Executive manager for an inbound contact centreTrain and mentor ten team mangers with various skill levelsTraining and compliance for up to 140 team membersDaily compliance for roles and accountabilitiesReporting to executives on trends and potential issuesHR outcomes for team and liaising with relevant departments to ensure complianceManage KPI's and business expectations for an inbound call centreExecutive manager for an inbound contact centreTrain and mentor… Show more Executive manager for an inbound contact centreTrain and mentor ten team mangers with various skill levelsTraining and compliance for up to 140 team membersDaily compliance for roles and accountabilitiesReporting to executives on trends and potential issuesHR outcomes for team and liaising with relevant departments to ensure complianceManage KPI's and business expectations for an inbound call centreExecutive manager for an inbound contact centreTrain and mentor ten team mangers with various skill levelsTraining and compliance for up to 140 team membersDaily compliance for roles and accountabilitiesReporting to executives on trends and potential issuesHR outcomes for team and liaising with relevant departments to ensure complianceManage KPI's and business expectations for an inbound call Centre Show less

Inbound call centreTrain and coach to set standardsCustomer complaint escalationsManage workplace health and safety for office and WFH staffManage daily/weekly and monthly KPI for team.Inbound call centreTrain and coach to set standardsCustomer complaint escalationsManage workplace health and safety for office and WFH staffManage daily/weekly and monthly KPI for team

Achieve all financial targets driving positive net incurred claims cost results whilst minimising direct expenses within operating budgetCoaching and leadership to foster service and compliance standards to exceed company expectationsEnsure compliance with regulatory requirements, including debt recovery guidelines, privacy act and insurance contracts actChange manager: Coach and mentor team in all new initiatives implemented Achievements:Built strong Succession planning for… Show more Achieve all financial targets driving positive net incurred claims cost results whilst minimising direct expenses within operating budgetCoaching and leadership to foster service and compliance standards to exceed company expectationsEnsure compliance with regulatory requirements, including debt recovery guidelines, privacy act and insurance contracts actChange manager: Coach and mentor team in all new initiatives implemented Achievements:Built strong Succession planning for all team membersTeam engagement for a national focusDeveloped and implemented KP’is and accurate financial tracking toolsSafety and Wellbeing standards to remote branches. Show less

chieve all financial targets driving positive net incurred claims cost results whilst minimising direct expenses within operating budgetCoaching and leadership to foster service and compliance standards to exceed company expectationsChange manager: Coach and mentor team in all new initiatives implementedExceed customers’ service expectations ensuring decision making and communication is accurate and timelyEnsure compliance with regulatory requirements, including debt recovery… Show more chieve all financial targets driving positive net incurred claims cost results whilst minimising direct expenses within operating budgetCoaching and leadership to foster service and compliance standards to exceed company expectationsChange manager: Coach and mentor team in all new initiatives implementedExceed customers’ service expectations ensuring decision making and communication is accurate and timelyEnsure compliance with regulatory requirements, including debt recovery guidelines, privacy act and insurance contracts actSafety and Wellbeing lead for Recoveries and Settlements Achievements:Staff Engagement result of 100%Exceeding recovery dollar target by 23% year on yearSuncorp “RECOGNISE” customer service award for team performance Appointed delegate for Safety and Wellbeing to represent Suncorp Risk Show less

Management of 5 teams. Litigation, Mercantile, Assessing, Salvage, OperationsAchieve all financial targets driving positive net incurred claims cost results whilst minimising direct expenses within operating budgetSafety and Wellbeing lead for Recoveries and SettlementsChange manager: Coach and mentor team in all new initiatives implementedEnsure compliance with regulatory requirements, including debt recovery guidelines, Privacy Act and Insurance Contracts ActChange… Show more Management of 5 teams. Litigation, Mercantile, Assessing, Salvage, OperationsAchieve all financial targets driving positive net incurred claims cost results whilst minimising direct expenses within operating budgetSafety and Wellbeing lead for Recoveries and SettlementsChange manager: Coach and mentor team in all new initiatives implementedEnsure compliance with regulatory requirements, including debt recovery guidelines, Privacy Act and Insurance Contracts ActChange manager: Coach and mentor team in all new initiatives implementedAchievements: Development and Implementation of desktop assessingStaff engagement result of 93%Financial recovery dollar increase from $6 million to $18 million annuallyImplemented new process efficiencies reducing Life of Claim by 5% Show less

Contact Centre Management of National Sales & Service Remote management of Queensland 4 branches Coaching and leadership to foster service and compliance standards to exceed company expectationsAchieve all financial targets driving positive net incurred claims cost results whilst minimising direct expenses within operating budgetO.H&S Standards adhered to everyday to ensure safety of team members and customers and visitors to branchesRecruitment and ongoing training of team… Show more Contact Centre Management of National Sales & Service Remote management of Queensland 4 branches Coaching and leadership to foster service and compliance standards to exceed company expectationsAchieve all financial targets driving positive net incurred claims cost results whilst minimising direct expenses within operating budgetO.H&S Standards adhered to everyday to ensure safety of team members and customers and visitors to branchesRecruitment and ongoing training of team membersChange manager: Coach and mentor team in all new initiatives implementedFacilities maintenance of remote branchesAchievements : Transitioning the APIA teams into Suncorp culture Establishment of Key Performance Indicators and contact centre best practice Two National Contact Centre Sales and Service Awards Management of two APIA branches through cyclone events Show less

Daily operations of a $64 million retail businessWage control of more than $5million.Manage to sales percentageStock flow and shrinkage of high end merchandiseStore presentation standards. Set up and maintain promotional periodsO.H& S standards and consultationRecruitment and trainingFacility management of a multi-level retail premiseLoss prevention Achievements include:Achieving highest per square metre sales for Myer stores.All hard goods… Show more Daily operations of a $64 million retail businessWage control of more than $5million.Manage to sales percentageStock flow and shrinkage of high end merchandiseStore presentation standards. Set up and maintain promotional periodsO.H& S standards and consultationRecruitment and trainingFacility management of a multi-level retail premiseLoss prevention Achievements include:Achieving highest per square metre sales for Myer stores.All hard goods departments ranked in top 3 for companyApple department achieving highest turnover for yearly targets. Show less

Sales and wage budgets for various sized businesses and come under sales percentagesRecruitment and training of team membersStore implementation of promotions and store specific merchandiseStock flow and store specific plans and layout’sEmpower coach and support team members to achieve high morale, good working relationships and better customer serviceMentor and coach team members to achieve higher standardsO.H &S standards in the workplaceAchievements… Show more Sales and wage budgets for various sized businesses and come under sales percentagesRecruitment and training of team membersStore implementation of promotions and store specific merchandiseStock flow and store specific plans and layout’sEmpower coach and support team members to achieve high morale, good working relationships and better customer serviceMentor and coach team members to achieve higher standardsO.H &S standards in the workplaceAchievements include:Multiple store refits and refurbishments. Planning, development and implementation of Occupational Health and Safety plans and standardsRecruitment for change implementation and forward planningChanges manage multiple storesHighest single opening day toy sales results for two years Coaching and mentoring multiple team members to higher position and promotions Show less