It Infrastructure Project Coordinator
Current• Worked with subject-matter experts to provide technical training and support to clients on how to create webpages with responsive design and accessibility in mind, receiving multiple perfect reviews • Developed a layout and components to showcase activities based on user preferences and filters, collaborating with other devs to architect and implement RESTful APIs in the MVC design pattern • Tested and refactored codebases to improve reusability, maintainability, and security of the learning platform• Solved 100+ client submitted tickets via issue reproduction, software log tracing, and troubleshooting, ensuring operations continued in a timely manner• Managed project delivery and served as a point of contact to report project status to stakeholders.• Created project requirements, schedules and outlined deliverables by coordinating between external and internal teams to ensure streamlined end-to-end solutions.• Managed customer change and problem requests by coordinating with customers and sales.• Enforced quality control on deliverables to ensure conformance to project and production specifications.