Terry Cho Email & Phone Number

Guelph, Ontario, Canada

Cabrera, María Trinidad Sánchez, Dominican Republic

• Enriched student engagement and learning outcomes by facilitating dynamic classroom sessions for 10–25 students across Biology, Math, English, and Art, adapting teaching methods to meet diverse learning needs.• Developed and implemented adaptive learning programs, tailoring educational strategies to accommodate diverse student needs and promote greater academic engagement and active participation in the classroom.• Cultivated an inclusive and vibrant learning environment, advocating for student development and peer collaboration, and contributed to a positive shift in classroom dynamics and student engagement.• Accelerated cultural integration and mutual understanding by swiftly acclimating to the Dominican environment, enriching the educational experience, and fostering cross-cultural understanding.

Toronto, Ontario, Canada

• Administered and meticulously organized confidential medical files and psychological assessments, ensuring smooth clinical operations and support.• Optimized administrative efficiency and upheld the highest standards of customer service, fostering a welcoming and client-friendly environment with a commitment to professionalism and empathetic engagement.• Streamlined client data management within software systems, enhancing the organization and reporting of psychological test results, while also acting as a liaison to establish clear communication with medical assessment companies.

Waterloo, Ontario, Canada

• Elevated administrative processes by proficiently managing file organization across multiple platforms including Confluence, Jira, Visio, and Teams, significantly enhancing workflow efficiency and accessibility.• Played a pivotal role in post-pandemic recovery by collaborating closely with the IT team to facilitate crucial technology upgrades and transitions, thereby improving overall office functionality and adaptation to new work norms.• Upheld accuracy and confidentiality in processing critical documents, such as transcripts and records using OnBase software, securing sensitive information.• Oversaw monthly health and safety inspections, ensuring strict adherence to regulations and fostering a safe work environment.

Whitchurch-Stouffville, Ontario, Canada

• Provided comprehensive care in a residential setting, ensuring the daily needs of individuals with developmental and psychological disabilities were met with meticulous attention to detail and superior organizational skills.• Applied strong problem-solving skills by successfully de-escalating unexpected behaviours, developing and implementing strategies to navigate challenging situations.• Mastered exceptional communication abilities with non-verbal campers by employing diverse techniques to build trust and strengthen interaction.• Advanced team collaboration by proactively communicating essential information within confidentiality guidelines to co-counsellors, promoting cohesive care and support.