Terry Colcombe Email and Phone Number

NOC Team Lead At Fujitsu Network communications

Fujitsu NOC EngineerDates 2011-PresentCompany Name Fujitsu Location Birmingham, United Kingdom• monitor large computer networks and servers for problems from a central location. Analyse problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.• 2nd line support role within Fujitsu NOC• Broad spectrum of products and technologies worked on for some of the largest ISPs in the UK• Fault investigation and resolution on Fujitsu's Copper and Fibre MSANs (several generations), plus other vendors equipment such as Cisco, Juniper, 3COM• Performed deployments on multiple products• Investigation of faults on Cisco based global WAN• Reporting using CA suite (eHealth, Spectrum) • Testing of new products• Support for multiple Unix based management platforms• Remote support for field based engineers during commissioningSenior Field Installation TechnicianCompany Name Fujitsu Dates Employed 2000 – 2011Location Birmingham, United Kingdom & Northern Ireland• Field based installation role, predominantly working with Fujitsu products for BT & AOL• Installation and commission of Fujitsu products all over the UK but predominantly working in Northern Ireland for nine years of that time.• Installation & maintenance of telecommunications equipment this includes:o ADSL GEN 1&2o LLUo AOLo 20CNo FIBRE TO KERBo CSMAN• Integration & commissioning of telecommunications equipment• Supervise and manage teams ensuring that all procedures and company policies are adhered to at all times.• Liaise with external customers i.e. BT Clerk of Work & BT Planners, AOL, Carphone warehouse • Complete Risk Assessment for each new working environment• Complete audit trail for each job i.e. job sheets, site diary and time sheets• Liaise with planning team on areas of discrepancy