Terry Craig Email and Phone Number

Assists in the development and implementation of the operational business plans, strategies and organization design that are consistent with short- and long-term objectives of TDW.•Formulates and manages departmental budget and monitors capital expenditures to maximize return on investment, •Supervises direct reports in the management of their assigned field projects to ensure that their runs are performed within budget, on time, and performance results are consistent with established goals and objectives while meeting customer expectations.•Ensures technical proficiency appropriate to meet customer and market requirements, and that regional operations are conducted with a focus on safety and quality for the service offered. •Maintains a strong partnership with customers by understanding and responding to their implicit and explicit needs. Ensures that solutions are supplied to meet customer’s business needs

T D Williamson Inc. (TDW) was founded in Tulsa, Oklahoma, in 1920 as an electrical contracting firm serving the emerging petroleum industry’s needs for power. With over 55 locations worldwide, including offices in Canada, United States, Singapore, India, Norway, Belgium, TDW is the premier pressurized piping maintenance company in the oil and gas industry. We design and manufacture engineered solutions for monitoring, pigging, tapping, plugging, and inspecting essential piping systems. The company is globally recognized for professional integrity, quality products, innovative technologies and high regard for customer relationships by standing behind the strongest product warranty in the industry.Develop and implementation written programs and procedures for global service activities to ensure data collection is structured, managed, and utilized to benefit the ISO 9000 quality system.Utilizes appropriate quality tools ( problem solving and root cause analysis) to help resolve customer complaint issues. Utilizes statistics, problem solving and other quality tools to monitor and improve business processes and to help troubleshoot service processes and product issues.Provides regular reports detailing quality system/metric performance to help direct continuous improvement efforts.Drive continuous improvement efforts by leading major company projects to completion. Developed a Cost of Poor Quality (COPQ) program for the company that drives continuous improvement through out multiple platforms. Develop and conduct training programs related to quality assurance concepts and tools.Monitors the ISO 9001 process to ensure all policies, procedures and processes are current and up-to-date, and are being performed as specified. Develops, procedures and quality related training designed to promote quality and to conform with ISO 9001 and pipeline, materials and product codes and requirements; Participates in ISO 9001 Management Reviews w/management.

•Participates in the development and initiation of inspection, testing, and evaluation techniques for incoming goods.•Evaluates techniques and recommends changes. Works with other departments to label, define and enforce quality standards and procedures.•Reviews and analyzes inspection test results and oversees the disposition of unaccepted items. Works with Quality Assurance to ensure the consistent application of tests and inspections.•Evaluates rejected material for disposition, including reviewing and preparing Deviation Permits to Engineering.•Analyzes supplier performance both in-house and on supplier premises as required. Applies standard statistical techniques to analyze and evaluate studies, such as APQP, FMEA, Gauge R&R, etc.•Negotiates with suppliers to find equitable solutions to identified problems.•Visits supplier locations to evaluate quality capabilities versus REGAL specifications, and quality expectations. To review corrective actions for sustainability, and to assist suppliers in developing sustainable corrective actions, if necessary.•Answers technical questions regarding commodity quality, long-term feasibility or quality certifications.•Maintains computerized and manual databanks on procured items to provide resources for purchasing personnel to compare quality issues with price prior to actual procurements

Lead direct reports within the Value Stream Organization to ensure its capability to deliver quality product, on time, safely and effectively to meet our customers’ needs. Work with planning, Value Stream Leadership Team to develop a culture of accountability, empowerment, continuous improvement, customer focus, collaboration celebration of good work and involvement and development of all people within the Value Stream. Maintain high standards in terms of Safety and cGMP’s, and manufacturing efficiency.

Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.•Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.•Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.•Maintains quality service by establishing and enforcing organization standards.•Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.•Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change.•Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.•Maintains working relationship with the union by following the terms of the collective bargaining agreement.recommending action.•Contributes to team effort by accomplishing related results as needed.Skills/Qualifications: Supervision, Coaching, Managing Processes, Process Improvement, Tracking Budget Expenses, Production Planning, Controls and Instrumentation, Strategic Planning, Dealing with Complexity, Financial Planning and Strategy, Electrical Manufacturing

I started as a Assistant Manager...Moved from Calif to Illinois to Missouri. Responsible for training empolyees in food safety, sanitation and production in China stores. Moved up to Co-director in US stores.