Terry Cunningham Email & Phone Number

Greater Chicago Area

Plan, direct, and/or coordinate the operations of Pacific Garden Mission in a manner which exemplifies and honors Christ to include formulating policies, managing daily operations, and planning the use of materials and human resources, so that operations of Pacific Garden Mission can best meet the needs of the residents, staff, volunteers, and visitors.

Greater Chicago Area

Responsible for managing the daily activities of transient women (overnight guests) through the encouragement of joining one of three programs: Transient, New Life, or New Day and assist them in obtaining and security employment, housing, and other social service options.

Oakbrook, Il

Test Focus: PerformanceProvide daily management support to the Global Infrastructure Lab (GIL) team --Maintain strong, open communications between GIL customers and team --Handle new test support requests --Monitor existing test support requests --Track and monitor JIRA issues --Create and distribute GIL status reports

Naperville, Il

Provided UAT support for enhancements and changes for on and off exchange applications due to the 2014 Affordable Care Act implementation. Provided End-to-End (E2E) test support: manual test execution and FTP verification of enrollment submissions and changes for the 2015 open enrollment period. • Responsible for creating UAT enrollment test data for electronic and paper health care applications to support HCSC Affordable Care Act defects, enhancements and new functions. • Responsible for executing and validating UAT test scenarios in various HCSC Vantage applications, including end-to-end test support.• Created and manually executed functional test cases identified for future automation regression test suites. • Reviewed and retested existing and new defects.• Mentored UAT analysts and junior contractors on testing processes and best practices. • Developed data creation workbook for test XMLs to be used by UAT analysts during open enrollment periods.

Greater Chicago Area

Managed test support requests for various applications (web, client service, and mobile devices) via Waterfall and Agile methodologies, utilizing manual and automated test execution frameworks by a team of four QA senior analysts.

Greater Chicago Area

Dual responsible for creating and executing test artifacts (requirements and test cases, respectively) for the CRM project. Submitted and tracked defects. Provided test status reports to IT and Business stakeholders.

Downers Grove, Illinois

Supervised 15+ geographically distributed quality assurance testers in four locations within the United States (Downers Grove, IL; Scottsdale, AZ; Salt Lake City, UT; and Sacramento, CA.)

Greater Chicago Area

Created required test documents and execute dtest cases for medical and dental claims for the Federal Markets division. Knowledge of CPT, ICD-9, DME, HCPCs, and ADA codes to process various claim types as well as HIPAA knowledge. Lead test analyst for the correct coding initiative via NCCI policies. Mentored college interns.

Greater Chicago Area

Analyst – HRSDI Project 1989 – 1997Gathered, compiled and created business requirements for payroll processing functions. Created all system and user acceptance test documents. Executed test cases and coordinated parallel test runs. Created UAT documentation and facilitated UAT learning sessions. Trained new payroll processors. Senior Payroll Coordinator – Amoco Corporation 1987 – 1988Provided payroll processing support to Amoco Corporation payrolls, domestic and foreign. Reviewed and processed payroll edit reports; calculated manual checks, coordinated supplemental payroll runs, coordinated and processed executive bonus payrolls; coordinated and processed attrition and special request payroll runs. Trained entry-level payroll processors. Payroll Coordinator – Amoco Production Payroll 1985 - 1986Provided payroll processing support to domestic and foreign payrolls. Reviewed and processed payroll edit reports; calculated manual checks, coordinated supplemental payroll runs. Conducted biannual internal audits on foreign compensation. Payroll Coordinator – Amoco Chemicals 1981 – 1984Provided payroll processing support to domestic and foreign payrolls. Reviewed and processed payroll edit reports; calculated manual checks, coordinated supplemental payroll runs. Confidential Secretary 1979 – 1981Provided administrative secretarial support to the Director of Personnel Records and five direct reports (managers) within Payroll, Savings, Medical Claims, and Retirement departments. Senior Proofreader 1978 - 1979Provided proofreading services to Law, Traffic, Human Resource, and IT Departments. Reviewed documents (technical, statistical, legal, and manuals) created by Correspondence Secretaries. Correspondence Secretary 1977 - 1978Serviced the Law, Traffic, Human Resource, and IT Departments. Typed departmental documents per corporate standards and utilized The Chicago Elements of Style for reference.

Bachelor Of Applied Science (Basc), Organizational Leadership, Gpa 3.9

Certification, Executive Computing, Gpa 4.0

Certification, Administrative And Secretarial - General Business, Gpa 3.7

Activities and Societies: High School Recruiter