CUSTOMER SERVICE * ISSUE RESOLUTION * CHANNEL SUPPORTAs a dedicated and knowledgeable Customer Service professional with over 20 years’ experience.Excellent communication and interpersonal skills; able to interact with staff and clients to resolve issues and promote coordination Proficient in the maintenance of up-to-date and accurate documentation of reports, policies and procedures Maintained compliance with ASIC’s protocols in all aspects including the lodgement of complaints and the development of solutions and outcomes for customers Highly capable in the coordination of events, promotions and team development  Versatile in a range of negotiation techniques; deliver on client expectations while maintaining organisational protocols and policies. Reputable in handling cash and banking, as well as underwriting Consistently demonstrate integrity, innovation, thinking outside the square, resourceful and total commitment to delivering excellence in customer service Develop, maintain and co-ordinate multiple teams across two daily shifts.