Terry Dean Email & Phone Number

Culver City, California, Us

Boulder, Colorado, Us

Sr. Systems Engineering Lead 09/2019 – 04/2023Customer Focused Test Lead on large customer configuration testing. Worked directly with customers to gather configuration information and test requirements to duplicate environment and testing in-house. • Install and configure HW and SW environments.• Create and review test plans and test cases with customer. • Perform gap analysis of in-house manual and automated tests to match and exceed customer testing.• Perform run ahead testing of future SW and HW releases. Drive fixes back to dev. Review test results with customer.• Reduced customer escalations by 45% year over year. (CLCA) Closed Loop Corrective Action Lead 01/2020 – 04/2023Created, implemented and maintained a CLCA process for the NetApp SolidFire Product Organization for internal and external escalations to drive corrective actions into engineering business units• Ensured escalations were closed in a timely manner by implementing and testing fixes in subsequent patches and releases.• Reduced escapes by 30% release-over-release by integrating CLCA escalation fixes into CICD pipelines and regression testing. • Full Jira implementation and administration for a new CLCA issue Type.• Created, linked and automated workflows for Jira Projects, Tasks, Bugs and Stories.Netapp Cloud Volume Services (CVS) and Azure Netapp Files (ANF) - 11/2022 – 04/2023Created and executed manual and automated tests for ONTAP SnapMirror workflows • Cluster peering, vServer peering and SnapMirror for Azure Netapp Files and CVS• Configuration for on-prem Cloud Volume Services, specifically ANF data center customer validation testing.

Houston, Texas, Us

Quality Systems Engineering Lead 05/2017 – 09/2019Customer Focused Test lead for HPE 3PAR Storage. Formed and led a QA team performing run ahead testing for a large HPE storage, networking and server customer. Conducted end-to-end testing for customers in a production like environment prior to them implementing any changes on live production systems.• Built customer test environments in house to emulate as closely as possible.• 3PAR storage array and FC SAN/iSCSI/NAS environment configuration• Clients - Baremetal and Virtual (ESXi) - Workload generators/emulators and applications including MS SQL, Oracle DB, MS Exchange, Active Directory, HammerDB, and Vdbench. • Implemented and executed customer use cases with data features in use by the customer including; Remote Replication, Snapshots, Encryption, client authentication methods, dedup, compression, volume layout, etc.• Collaborated directly with the customer and customer account teams prior to them picking up releases, updates, patches, new features or hardware.• Wrote and reviewed test plans, test cases and test reports with the customers and customer account teams.• Reduced customer escalations by 30% and increased customer satisfaction.

Houston, Texas, Us

FilePersona Test Lead 09/2014 - 05/2017Led a QA team performing NAS functional and system level testing for FilePersona File server for SMB, NFS, FTP, HTTP and object storage protocols, as well as file data services. • Tested and led all phases of quality for new feature, regression and system level test. • Provided technical guidance for project quality activities, test plan and case development and implementation phases. • Led test plan and test case reviews with internal test and dev teams. • Identified challenges and risks and recommend corrective actions. • Oversaw test case and defect management systems and prepared appropriate test documentation and reports. • Monitored project progress, communicated progress to development and management teams and ensured timely product deliveries. • Performed product quality analysis and provided effective QA solutions. • Evaluated QA processes’ efficiency and recommend improvement reducing test cycle by 25%.

Milpitas, Ca, Us

Principle QA Engineer Architectural, test planning and lead responsibilities for upcoming NexGen storage products• Provided quality engineering support and technical guidance to help the quality activities of products. Supervised the quality management system to monitor the progress of current and upcoming projects and ensure their timely deliveries.• Test planning and execution of the Fusion-io directCache and ioTurbine cache acceleration software products on Windows and Linux Operating Systems. Test focused on efficiency, performance, reliability, availability and manageability. • Test execution of the Fusion-io Desktop virtualization product ioVDI including Write Vectoring and Transparent File Sharing. • Reduced 80% of backend storage write operations. • Deployment/customer story emulation test of Write Vectoring and Transparent File sharing in new and existing NAS/SAN environments. Tested scalability and load testing such as boot and login storms. • Built and tested in a VMware environment with supported features such as VMware vMotion, HA, RDS and SRM.• Gathering product specifications to translate into test plans and test cases, organized resources and test execution in an Agile environment.

Austin, Texas, Us

Test Lead for the Sun Oracle ZFSSA storage appliance. Led New Feature, System Test, Interoperability and Regression/Sustaining test teams over multiple locations and geographies. • Analyzed project requirements and design documents. • Developed test strategy documents and test specifications in order to establish test methodologies. • Designed, installed and configured test configurations, including OS, driver and patch installation and administration of networking, name services, authentication. virtualization, devices and client file systems. • Created and managed test data and test harnesses. • Executed tests and reviewed test output; documented test results and defects; assisted developers with bug triage, reproduction, bug retest and fix verification. • Reviewed results of test teams to confirm that proper testing was performed and correct results were obtained. • Analyzed defects found in test and championed issues and concerns from a customer's perspective. • Reviewed and edited user documentation, online help and coordinated revisions with tech pubs and marketing.• Wrote test reports, evaluated test process and recommended improvements. • Mentored, trained, and coordinated activities of other members of test teams. Led regular QA status meetings. • Presented overall issue status to senior management and coordinated issue resolution and release process with the development engineering teams.