Terry Dean Email & Phone Number

Culver City, California, US

Boulder, Colorado, US

• Sr. Systems Engineering Lead 09/2019 – 04/2023Customer Focused Test Lead on large customer configuration testing. Worked directly with customers to gather configuration information and test requirements to duplicate.
• Install and configure HW and SW environments.
• Create and review test plans and test cases with customer.
• Perform gap analysis of in-house manual and automated tests to match and exceed customer testing.
• Perform run ahead testing of future SW and HW releases. Drive fixes back to dev. Review test results with customer.
• Reduced customer escalations by 45% year over year. (CLCA) Closed Loop Corrective Action Lead 01/2020 – 04/2023Created, implemented and maintained a CLCA process for the NetApp SolidFire Product Organization for.

Houston, Texas, US

• Quality Systems Engineering Lead 05/2017 – 09/2019Customer Focused Test lead for HPE 3PAR Storage. Formed and led a QA team performing run ahead testing for a large HPE storage, networking and server customer..
• Built customer test environments in house to emulate as closely as possible.
• 3PAR storage array and FC SAN/iSCSI/NAS environment configuration
• Clients - Baremetal and Virtual (ESXi) - Workload generators/emulators and applications including MS SQL, Oracle DB, MS Exchange, Active Directory, HammerDB, and Vdbench.
• Implemented and executed customer use cases with data features in use by the customer including; Remote Replication, Snapshots, Encryption, client authentication methods, dedup, compression, volume layout, etc.
• Collaborated directly with the customer and customer account teams prior to them picking up releases, updates, patches, new features or hardware.

Houston, Texas, US

• FilePersona Test Lead 09/2014 - 05/2017Led a QA team performing NAS functional and system level testing for FilePersona File server for SMB, NFS, FTP, HTTP and object storage protocols, as well as file data services.
• Tested and led all phases of quality for new feature, regression and system level test.
• Provided technical guidance for project quality activities, test plan and case development and implementation phases.
• Led test plan and test case reviews with internal test and dev teams.
• Identified challenges and risks and recommend corrective actions.
• Oversaw test case and defect management systems and prepared appropriate test documentation and reports.

Milpitas, CA, US

• Principle QA Engineer Architectural, test planning and lead responsibilities for upcoming NexGen storage products
• Provided quality engineering support and technical guidance to help the quality activities of products. Supervised the quality management system to monitor the progress of current and upcoming projects and ensure their.
• Test planning and execution of the Fusion-io directCache and ioTurbine cache acceleration software products on Windows and Linux Operating Systems. Test focused on efficiency, performance, reliability, availability and.
• Test execution of the Fusion-io Desktop virtualization product ioVDI including Write Vectoring and Transparent File Sharing.
• Reduced 80% of backend storage write operations.
• Deployment/customer story emulation test of Write Vectoring and Transparent File sharing in new and existing NAS/SAN environments. Tested scalability and load testing such as boot and login storms.

Austin, Texas, US

• Test Lead for the Sun Oracle ZFSSA storage appliance. Led New Feature, System Test, Interoperability and Regression/Sustaining test teams over multiple locations and geographies.
• Analyzed project requirements and design documents.
• Developed test strategy documents and test specifications in order to establish test methodologies.
• Designed, installed and configured test configurations, including OS, driver and patch installation and administration of networking, name services, authentication. virtualization, devices and client file systems.
• Created and managed test data and test harnesses.
• Executed tests and reviewed test output; documented test results and defects; assisted developers with bug triage, reproduction, bug retest and fix verification.