Terry Devine Email & Phone Number

Reno, Nevada Area

Donegal, Pennsylvania

My company provides I.T. consulting and contracting services for medium size businesses in the Greater Pittsburgh, Pennsylvania area. We work with PENNDOT , Pennsylvania Department of Transportation. we provide network monitoring and service the remote highway project sites to insure connectivity for Contractors to communicate with PENNDOT. 5/28/19Laurel Highlands has expanded to Reno, Nevada and will be providing Hewlett Packard corporate customers with onsite support for all Hardware/Software/Firmware issues in the Reno, Carson City and Lake Tahoe areas.

San Jose California

Project manager for a large scale cross-Domain migration project in Richardson, Texas. This involved restructuring the domain configuration for 7K user accounts and migrating to new sub networks within the organization. .

Cisco Telepresence administrationSalesforce Administration Blackberry AdministrationClarify,Trackit, Footprints, Helpstar Gotoassist Logmein, Acronis, VeritasSymantec, McAfee AntivirusSymantec Ghost/Backup Exec

Provided 24/7 I.T. on-call support for 140-160 employees and all remote offices and users globally. I was the primary contact for any I.T. issues, Hardware/software, VPN, Active directory Administration. Assisted remote users via Go to Assist for any and all computer related issues and request. Maintained computer inventory, created and maintained Symantec Ghost imaging for desktop/laptop systems. Migrated engineering/support staff from Windows NT/XP to Windows 7 platforms. Maintained and closed an average of 200+ helpdesk tickets per week.; Designed a kiosk for customer Demonstration that saved the company 300KMigrated 170 Windows XP users to Windows 7 within project deadlines and budget.Provided all video and sound support for remote company meetings and events.Managed the Blackberry B.E.S. server.Managed the Helpdesk ticketing workflow and resolution process.Managed the Nortel I.P. phone system configuration and user accounts.Worked with Human Resources to assure smooth on-boarding and termination processes.Maintained all aspects of Help Desk Administration.; In this contract position my duties include providing Helpdesk/ Network support for 60 users. Configured and supported Cisco I.P. phone system. 40 virtualized servers across two V.M. clusters to a 60 TB SANS. Additional duties included: desktop and laptop image creation and deployment, printer and plotter administration, security camera configuration. On call 24/7 for engineering network support for G.E. Simplicity monitoring systems that maintain all systems in the Data centers.