Terry Dickerson, Mba Email & Phone Number

Houston, Tx, Us

Grand Rapids, Michigan, Us

Supporting Acrisrure’s Transformation Office by partnering with business verticals and the overall enterprise by understanding their governance structure, business processes, and information systems. Engineering and aligning current to future state business process and system design with decisions regarding products and services, partners, OKRs, capabilities, and key initiatives. The primary focus is the business platforms, business operations, business analysis frameworks, and related networks that link these aspects of the enterprise together. Working to develop an integrated view of the enterprise using a repeatable approach, cohesive framework, and industry standard techniques.

Round Rock, Texas, Us

Direct a cross-functional team to develop and align transformation strategies for finance, HR, and technical organizations, achieving a 45% reduction in overall operational and technical debt within five years. Devise and implement quantitative analytics processes to influence digital transformation strategies and coordinate the introduction of new business capabilities. Deliver executive briefs and presentations on industry transformation trends, promoting continuous alignment to transformation program objectives. Train, mentor, and coach staff members on transformation strategies, capabilities alignment, process improvements, and delivery excellence, leading to a 15% surge in CSAT scores in 12 months. Supervise the development of a modernized multi-datacenter and cloud fabric architecture for reducing the device count of existing infrastructure by 60%.Highlights of accomplishments in this role include:• Worked with executive and senior leadership teams to define and convert strategic goals into sophisticated operational and technical solutions that met program capital debt reduction goals of 10% year-over-year.• Formulated customer business cases aligned with digital transformation roadmaps, generating OPEX savings of $10M.• Spearheaded the establishment and leadership of a business process management portfolio to align strategic goals and capabilities with technology requirements, which provided annual hardware cost savings of $15M.• Established vision and offered direction to capture process automation capabilities for 100+ mission-critical processes across finance, HR, and technical departments, leading to an annual operational budget savings of $30M.

Houston, Texas, Us

Headed a team of 40 senior leaders in an internal security audit program while ensuring audit completion three weeks ahead of schedule. Developed governance and communication framework based on project type and risk management to build out project selection and planning. Negotiated with organizational/business leaders to set project priorities based on business needs, risk exposure, and resource capacity, managing to take 40 projects and prioritize them into a roadmap signed off and approved by the director.Highlights of accomplishments in this role include:• Redesigned governance framework to evaluate project progress, reducing project restart churn by 30% for eight project managers.• Established prioritization matrix for InfoSec projects requiring government regulatory compliance certification of software and services, including IL4/IL6, GDPR, SSC, and FedRAMP Moderate/High programs.• Cooperated with senior leadership teams to build a formal program and project management structure for internal InfoSec and cloud-based SaaS ITSM and security services for federal, state, and international governments.• Aligned organizational leaders on expectations intending to reduce backlog with defined roadmap and timeline for the next 12 months.

Paris, France, Fr

Transformed and modernized the IT architecture and business processes of a major client during a merger and acquisition period, which resulted in savings of 2000+ man-hours. Built and led a team of seven project managers and architects to develop strategies and roadmaps for implementing a modernized global cyber security and IT infrastructure. Established PMO functions to oversee the execution of new business processes with aim of reducing implementation timelines and fulfilling the need for additional staff. Highlights of accomplishments in this role include:• Collaborated with the executive leadership of the client to define strategies and integrate PMO functions around governance, strategic alignment of business priorities, and IT architecture and business processes.• Managed vendor selection and authored the final report on vendor recommendations to align with the new architecture and services.• Led and guided the PMO functions, including communications, planning, risk monitoring, and performance of the program, while running business processes using ITILv4 and COBIT governance and service value streams.

Round Rock, Texas, Us

Directed digital transformation programs for Fortune 500 customers as a delivery and program manager, working with internal and cross-functional teams. Devised and executed strategies, roadmaps, and integration plans while monitoring progress and implementing changes as necessary. Built and led program teams across broad technical and business disciplines and tracked progress to ensure completion of project milestones on time and on budget with the ultimate goal of achieving required program results. Provided leadership and mentoring to cross-functional teams on the adoption of related processes while working closely with organizational and technical leadership teams.Highlights of accomplishments in this role include:• Consolidated 16 global data centers into six regional ones for significant savings of a Med Tech program.• Saved a Fintech company close to $75M in a data center modernization program.• Achieved 95% margin and performance targets by orchestrating end-to-end enterprise business and technical transformation program work streams with 60+ employee and contractor resources.• Advised customer executive leadership teams on strategic roadmaps for business and technology transformation programs, ensuring consistent year-over-year pipeline growth between $75-$100M.• Developed service delivery best practices and governance frameworks aligned with internal strategic initiatives, resulting in an average margin increase of 15% in revenue.• Won President’s Leadership Award for leading a 60-member team in attaining above-target results during a major financial client’s data center and cloud consolidation program.• Championed a culture of transparency, collaboration, accountability, and compliance, resulting in above-target customer satisfaction scores of 98%.

Katy, Texas, Us

San Jose, Ca, Us

Master Of Business Administration - Mba, Executive Leadership

Bachelor Of Science - Bs, Business Administration/Management