• Experience in a high-volume call center adhering to “one call resolution” maintain professional and positive rapport with every caller.• Support continuous improvement culture applying Kaizen principles.• Efficiently handle product availability inquiries, lead times, RFQ’s (request for quotes), pricing, billingdiscrepancies, credits, shipping claims and deliveries.• Successfully manage return goods authorization requests in accordance with T&C’s (terms and conditions), trace shipments, POD’s (proof of deliveries) and process credits.• Conflict resolution related to order holds, credit problems, pricing and billing discrepancies, shipping issues, part identification, shortages, back orders.• Liaison between planners/manufacturing/shipping and freight carriers to ensure on time deliveries.• Commitment to develop and maintain sound professional customer relationships.• Recognized by WATTS Lync Brand Launch Team for Growth and also from WATTS Global CustomerService Teams for Commerical Excellence in 2021 for being customer focused.• Learning center management support for all customer training events in all areas of practice (logistics, activities, venues, equipment, materials, facilities management and related expenditures.)

• Proven work experience as a sales support specialist supporting multiple sales personnel and teams.• Detail-oriented, analytical, customer oriented, with strong written and verbal communication skills.• Liaise with sales account managers provide research, data, blueprints and guides• Execute orders ensuring excellent customer service and customer experience• Troubleshoot, assist with orders, account statuses and relevant issues• Hands on experience with ERP and CRM systems• Proficiency with MS Office Suite, MS Excel• Excellent communication, analytical and multitasking skills• Teamwork and motivational skills

Vital contributor in a variety of key roles to market, drive and support all sales training, learning, andorganizational initiatives. SDP/ODP New Hire and EES Programs, Federal Government/BDM Technical Sales Administration• Managed gated corporate and development training programs/administration.• Assisted Director of Sales Perf. with budgets, event coordination and onboarding of new employees.• Handled all logistical planning/scheduling for various programs and complex rollouts.• Executed all back office operational aspects of running the Sales Department.• Oversaw facilities management, procurement, POs, SRM/SAP and IOL systems, and month end close financials for JE’s.• Utilized a multi-faceted Learning Management System (LMS) for course administration, scheduling,tuition, training paths, enrollments, training history, material order and statistical reporting.• Provided excellent customer service through development and maintenance of relationships with keybusiness development managers and adjunct faculty and contract staff to identify training needs and coordination of schedules and enrollments to maximize learning.• Multiple vendor engagement, materials procurement and inventory management.• Initiated, executed and implemented process improvements and oversaw special projects.

• Pricing Analyst for primary and auxiliary automotive gasket and chemical product lines.• Corporate Communications Coordinator• Employee Forum Delegate & Workplace Safety Representative• Proofreader, Publications Coordinator, Administrative Assistant• Marketing Communications Administrator• Manufacturing – Materials Handler, Silk Screen Operator