Managing projects and overseeing the software testing strategy, identifying needed resources, internal team communications, testing estimations and quality control of work delivered by teammates.

Working to create the needed behaviors in themselves and others to drive desired results. Applying principals and practices of Software Quality Assurance. Risk Base AnalysisRoot Cause AnalysisRequirement AnalysisPreparing and teaching Test Plan practicesReduce and detect errors.

• Responsible for conducting audits on Features, User Story and Test Case writing.• Attending Stand-up meetings, Grooming, Sprint Planning, Retrospectives for process improvement.• Root Cause Analysis • Coaching Business Analysts and Software Quality Analysts. • Test Case and User Story verification.• Ongoing audits and tests to assure continued compliance.• Reporting to management.• Training

• Key member of the Finance and Accounting Management team• Focused on end user understanding and advocacy and ensuring ongoing product usefulness• Initiation, planning, design, execution, monitoring of all Accounting functions• Point person for the design and implementation of the company’s new daily billing cycle

• Completed 3-year system rewrite from Access to Java based Web Application • Second-level technical support for IT infrastructures• Serviced internal and external customers• Requirement gathering• Requirement writing and testing all enhancements and defects• Assisted QA Analysts testing and test plan writing• Attending and facilitating prioritization meetings• Liaison among stakeholders • Responsible for gap analysis for large acquisitions

• Second-level technical support for IT infrastructures • Troubleshooting of root causes• Daily reporting• Responsible for Quality and work distribution• Creation of manual of testing procedures• Conducted system classes on SDLC process• Special project assignments• Test plan development • Training of new QA Analysts.

Managed an average of 3 training classes a month. Developed complete life cycle test training manuals to assist incoming testers and seasoned testers. Worked individually on the floor with all testers assisting and offering project support to keep testers on track. Developed and executed test cases, test plans and scripts to be used on projects. Identified defects, assessed root cause(s) and prepared detailed information for developers using Quality Center. Adept in gathering user requirements, writing test cases, and working with developers to correct defects in software. Translated application requirements and design specifications into documented executable test cases. Regularly used SQL to compare system-generated output to expected results.

For LAN/WEB based Insurance applications. Performed black-box testing, functional testing and regression testing on complex and minor rate revisions by providing exceptional quality and traceability back to the Business requirements. The testing applications included a Java based Web application and policy processing system that run off of an Trained and mentored multiple individuals to learn proper Web testing processes by documenting testing procedures, guiding them on creating a test plans and executing valid testing results with them. Assembling training material in an effort to make training classes available for new QA department employees. Translated application requirements and design specifications into documented executable test cases. Regularly used Access to compare system-generated output to expected results.

For LAN-based Insurance applications. Performed black-box testing, functional testing and regression testing on complex and minor rate revisions by providing exceptional quality and traceability back to the Business requirements. The testing applications included and policy processing system that run off of an Oracle database, and an AS400 backend system.Adept in gathering user requirements, writing test cases, and working with developers to correct defects in software. Translated application requirements and design specifications into documented executable test cases. Regularly used Access to compare system-generated output to expected results.

Responsible for phone reports, processing reports, distribution of daily work to co-workers.Assisted in new hire training and peer mentoring. Manual endorsement processing, new business issuances and the training and assisting CSR’s under me, as well as handling more than a 100 service call's per day.