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Wealth Management Executives: If you have something that has kept you awake at night or has been an ongoing issue that hasn't been solved, give it me and I'll get it done. If you want to gain greater distribution of your investment advisory portfolios or your fin-tech platform, if you need help recruiting experienced financial advisors, if you've had difficulty initiating a cross-sell program, I can provide the thought muscle, drive, and relationships you need to make it happen. If you prioritize operational efficiencies and executing change but have hit obstacles along the way, I can get you past them with the strategic insights I've gained in decades of experience.

The 3rd largest broker-dealer in the US with 15,000 financial advisors. Accountable for influencing financial advisor decision-making, executive data analysis/reporting, and loan growth strategies.• Instrumental in transitioning several billion dollars in AUM in 2017. Established and directed Client Segmentation team responsible for transitioning client relationships from full-service financial advisors to junior and phone-based advisors.• Generated hundreds of million dollars in incremental loans within first year from development and launch of innovative client awareness marketing initiative focused on lending capabilities, from development of team through planning and execution.• Enabled financial advisors to achieve 40% increase in lending referrals and boost lending conversion skills. Co-authored and presented workshops to 465 financial advisors across 18 markets.• Established loan growth plan for brokerage unit comprised of client awareness activity, enhanced financial advisor support, and integration of lending into brokerage platform.

Charged with directing team of 25 responsible for integrating newly-hired financial advisors with existing book of business into Wells Fargo. • Built first-ever collaboration between cross-channel teams to develop robust referral program across private client group, bank, and independent channels.• Steered team in expediting seamless transition of billions of dollars in client assets and over 1,000 new financial advisors, with existing clients, to Wells Fargo, resulting in 278 “Excellence First” recognition.• Captured millions of dollars in external recruiting fees and grew referrals by redesigning external recruiting contracts.• Managed tens of thousands of recruiting referrals optimizing SalesForce technology, from 170 external recruiters and 1,000 internal team members, including multimillions in dollars in referral fee payments without compromising operating income.

Held full accountability for directing 75 team members responsible for supporting financial advisors, managing risk, channel distribution, and financial advisor compensation for lending products.• Generated hundreds of million dollars in loan volume, within in one year, and doubled securities-based loans without increasing underwriter headcount through revitalization of loan origination process.• Bolstered service levels from 84% to 91% and slashed abandoned call rate to 0.9% from 6.4% while simultaneously managing 69% increase in financial advisor call volume.• Directed lending referral compensation process with zero service disruptions for referrals without operational losses, and achieved 25% increase over prior year.• Amplified financial advisor support through phone back-up and referral compensation offering.

Responsible for leading and managing 50 employees comprised of Project Managers, Process Engineers, and Business Systems Analysts accountable for optimizing back-office services for clients and financial advisors.• Structured and executed merger of Wachovia Securities and AG Edwards into Wells Fargo private client group, and relocated headquarters and operations of firm from Richmond to St. Louis.• Directed Process Engineers through completion of end-to-end analysis and improvement of three operational areas, resulting in millions of dollars in cost savings and improved risk controls.• Spearheaded Service Enhancement Program. Drove down cycle time 50%, reduced reject rates 54% and grew field satisfaction rate 83%.• Introduced activity-based capacity model for back office-operation.

Privately-owned consulting and leadership coaching firms. Partnered with organizations to improve team engagement, Executive coalition building, and project management.• Served as Adjunct Professor at Georgetown University. Taught “The Manager as a Coach” class. • Partnered with Secretary of Technology and established a coalition of 20 Executive Cabinet Agencies within the Commonwealth of Virginia to identify common Enterprise Content Management Solutions. Won Project of the Year recognition at the annual Virginia Information Technology Agency Conference.• Championed project management methodology for the National Institutes of Health improving project efficiency and effectiveness, and validated methodology within diversity recruiting area.

Eighth-largest commercial bank in the US, ranked by assets and deposits. VP Savings (2004-06) Accountable for directing bank Business at Chief Operating Officer level, entailing customer deposit processing and account servicing, and cross-functional team leadership for 230 FTEs across multiple departments.• Steered change management project, including process redesign and team skills development, optimizing Six Sigma resources.• Guided team in acquiring billions of dollars in new deposits while driving down anticipated operating expenses.• Earned Global Six Sigma Awards for redesign of operational modelVP Call Center Director (2003-04) Responsible for directing 650 FTEs and full accountability for call center activities and close down. Reported to Head of Card Services.• Coordinated and expedited Fredericksburg call center closure from planning through completion.• Exceeded operational goals by 105%, achieved targeted cost savings, and attained 90% employee satisfaction rating during transition.Earlier Positions at Capital:• Vice President, Specialty Card Services | Senior Director, Collections | Director, Collections Systems