Manage a team consisting of various departments on multi-lender specific accounts on a national origination program for various loan transactions.Address work load issues within teams/clients and propose and implement efficiency Participate in the interviewing process and play a role in the hiring/firing process.Manage employee attendance (vacations/call-offs) and review and signoff on timesheets for payroll functions. Review staffing requirements within their teams/clients and justify additional staffing needs (forecast work volumes, etc.) with executive management.Manage work load issues and implement efficiency initiatives along with coaching and skill enhancement to individuals along with the team as deemed necessary.Administer performance management planning and review process which each individual subordinate which includes three team leads.Manage the teams’ productivity as a whole to ensure client/borrower satisfactionIdentify escalations and various client related issues and manage a specialized team with the objective to follow up and resolve these issues efficiently.Streamline and identify new processes to improve title clearance, searches, CDF, disbursement and policy issuance timeframes as well as production numbers.Create training manuals and SOPs for various departments and functions.Attend conference calls and marketing visits and coordinate items to be addressed with the client.Responsible for developing partnerships with clients and various vendors.

Managed a team of around eight employees on multiple lender specific accounts on a national origination program for Texas refinance transactions.Oversee daily operations from the initial title order through final disbursement. Analyzed internal and external metrics, including service level agreements with various clients and vendors, to ensure sufficient processes are in place.Created and monitor various excel spreadsheets and system reports to analyze production levels and stream line workflow processes.Addressed any escalations from clients and provide resolution in a timely manner.Preparation of various training guides for use by staff and vendors.Coordinate and monitored the work flow fulfilled by a third party vendor.Reviewed and approve POAs, trusts, divorce decrees, probated wills, surveys, etc.Addressed policy issues and if necessary prepare correction affidavits and loss requests for recording documents on previously funded orders.Reviewed and sign HUDs, T-00’s, wire releases, disbursement ledgers and checks.Maintained a monthly ledger with a variable balance of around a half million dollars.

Prepared HUD-1 settlement statements for mortgage refinances processed on a national title origination platform. Analyzed settlement statement documents and lender data in order to identify and eliminate discrepancies resulting in a reduction of loss funds being issued. Provided exceptional customer service through monitoring and resolving incoming client requests, and if necessary escalating them to the appropriate service level channel. Reviewed post-closing documents for accuracy and followed up with rejections that needed to be corrected by signing agent and/or customers.

Worked on a cross-functional team which served as the intermediate party for Texas residential property purchases and refinance transactions.Opened and processed orders leading to the finalization of escrow files while examining real property records and resolving various title related issues.Prepared HUD-1 settlement statements under the guidance of an Escrow Officer.Managed and distributed funds held in escrow accounts including sending out wires and managing the delivery of various checks.Scanned funding documents and followed up with lenders to for funding approval.Completed closing packages to send back to the lenders and forwarded recording documents to the appropriate Recorder’s office.

Cleared loan conditions by analyzing client income/assets documentation, tax returns, and reviewing property surveys and appraisals.Obtained the highest level of clearance afforded to loan processors.Worked on a variety of loan programs in various states throughout the country.Successfully met daily, weekly and monthly goals set by the team manager.

Hired and supervised five employees in accordance with company standards.Devised quantitative goals and managed client's treatment plans.Developed and presented trainings to the entire office staff.Effectively resolved various individual and team conflicts amongst subordinates.