Terry Epps Email & Phone Number

Raleigh-Durham, North Carolina Area

As the Chief of the Day/Night/Midshift Monitoring Section, provides guidance to specialists performing technical work which support the operation of all large scale computer systems and monitors overall systems performance and resource utilization to assure a smooth work flow. Reports and documents problems affecting online and large scale systems performance. Coordinates remedial actions, providing problem determination and takes corrective action on problems that have an immediate… Show more As the Chief of the Day/Night/Midshift Monitoring Section, provides guidance to specialists performing technical work which support the operation of all large scale computer systems and monitors overall systems performance and resource utilization to assure a smooth work flow. Reports and documents problems affecting online and large scale systems performance. Coordinates remedial actions, providing problem determination and takes corrective action on problems that have an immediate software, hardware or process solution. Show less

Raleigh-Durham, North Carolina Area

I work in a SSA datacenter with responsibilities that include providing strategic consultation on Datacenter design, managing and monitoring any activity occurring in the secure area housing SSA IT hardware, facilitating the receipt, placement, installation, cabling and ongoing technical support of all IT hardware located on the secure data center floor, consulting with the Facilities organization regarding the environmentals related to the secure data center floor (cooling, energy consumption… Show more I work in a SSA datacenter with responsibilities that include providing strategic consultation on Datacenter design, managing and monitoring any activity occurring in the secure area housing SSA IT hardware, facilitating the receipt, placement, installation, cabling and ongoing technical support of all IT hardware located on the secure data center floor, consulting with the Facilities organization regarding the environmentals related to the secure data center floor (cooling, energy consumption and availability of power for hardware installation on an as needed basis) and coordinating preventive maintenance activities. These responsibilities are related to Mainframe hardware, Open Systems Hardware, Direct Access Storage Device subsystems, SANs, Tape Silos, Networking and any other peripheral IT hardware. Show less

Raleigh-Durham, North Carolina Area

• Large System Support Services Account Rep – Account responsibility for several Mainframe Z9, Z10, Z196, Z114 and Open System Accounts to include installation, cabling, configuration, repair and maintenance.Responsible for Power requirements, Cabling and Cooling Specifications for all IBM equipment Tape, DASD Storage, and Mainframe. Install Software, Firmware, Microcode changes and do concurrent upgrades on all equipment. Setup and configure networks, both private and open… Show more • Large System Support Services Account Rep – Account responsibility for several Mainframe Z9, Z10, Z196, Z114 and Open System Accounts to include installation, cabling, configuration, repair and maintenance.Responsible for Power requirements, Cabling and Cooling Specifications for all IBM equipment Tape, DASD Storage, and Mainframe. Install Software, Firmware, Microcode changes and do concurrent upgrades on all equipment. Setup and configure networks, both private and open, switches, LAN/WAN, TCP/IP, Ethernet, DHCP, DNS. Install and maintain Sysplex Timers, Coupling Facilities, Parallel Sysplex STP. Install cable and maintain OSA, Ficon, Escon channels.Mentor new team members, assist other team members in difficult customer situations.• Hardware Knowledge and ExperienceIBM Mainframe Z9,Z10,Z196, Z114 EC12IBM Models 4341,4381,3090,9672,2094,2098,2097,2817,2818 ESCON, FICON Directors 2109,2499 DASD STORAGE 3350,3380,3880,3390,1750,2105,2107, XIV Tape 3420,3422,3480,3490 3494,3584,3592 RS6000 Servers 550,55A,720 9076SP2,9117P5,MMA,MMB,9119FHA, Controllers 3174,3274,3725,3745 HMC’S 7042,7310, Cisco E Server Training Show less

Computer And Information Sciences And Support Services

Activities and Societies: President IBM Large Systems Basic Class, Chicago Ill, 1986 During my 35 career with IBM I have gone to over 50.

Associate Of Science (A.S.), Business Administration And Management, General

Activities and Societies: Honors Graduate

Education record