Terry Evans Email & Phone Number

United States

• Lead the team to provide exceptional experiences for all clients by achieving or exceeding goals (KPI’s, Sales, and all other). Play a pivotal role motivating the team to cultivate each client encounter. Share the rich.
• Manage and uplift the Client Relations team
• Monitor daily communications with clients, including email, chat, and phone… Show more Lead the team to provide exceptional experiences for all clients by achieving or exceeding goals (KPI’s, Sales, and all other)..
• Monitor daily communications with clients, including email, chat, and phone calls.
• Manage scheduling, payroll, and daily assistance with system-related issues.
• Instill “One Network” retail vision by providing seamless, consistent, and complementary service to the brick & mortar network

• KEY RESPONSIBILITIES
• Upholds the ideals of the Cartier with a clear understanding of luxury service, exceptional experiences, and ensuring the delivery of the best Client Care possible through the Cartier Client Relations Center.
• Strong knowledge of Cartier, collections, their care instructions and service schedules, gems stones, the anatomy of a timepiece, and Cartier history and romance.
• Motivate, educate, support, inspire all CRC staff in partnership with your Assistant… Show more KEY RESPONSIBILITIES
• Motivate, educate, support, inspire all CRC staff in partnership with your Assistant Managers with Maison knowledge, local/global competitive landscape, and industry news. Communicate strategic brand initiatives by.
• Identify training and coaching opportunities for the entire team. Partner with Client Experience management, CRC Assistant Managers, and corporate partners (Retail Coaches and L&D) in order to elaborate and implement.

Dallas/Fort Worth Area

• To effectively support the facility and team the Cartier Client Relations Center Assistant Manager will oversee day-to-day operations to ensure quality and service level agreement guidelines, under the direction of the.
• Ensure maximum customer satisfaction through the Contact Center channel.
• Allocation of daily tasks among team members to account for workload and skill levels
• Coach team ambassadors in… Show more To effectively support the facility and team the Cartier Client Relations Center Assistant Manager will oversee day-to-day operations to ensure quality and service level agreement.
• Coach team ambassadors in performance (in collaboration with Manager)
• Assist the advisors in realizing the e-Boutique sales and KPI objectives

Dallas/Fort Worth Area

• Within the Cartier Client Relations Center team, the Team Leader is a brand expert and mentor to team ambassadors. He/she participates in the daily organization of tasks. He/she closely monitors the quality of service.
• Helps to ensure daily tasks are allocated appropriately within the team to account for workload and skill levels
• Coach team ambassadors in performance & systems use (in collaboration with CRC management)
• Assist the advisors in realizing the e-Boutique sales and KPI objectives
• Have a deep knowledge of Cartier products, tools, services, procedures & IT programs
• Lead on contacts which must be escalated

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Greater New Orleans Area

Bachelor'S Degree, Business/Commerce, General

Associate Of Science (A.S.)

Education record