Managed relationships between the Kohl's credit and customer assistance associates and offshore consultants at 24/7, Teleperformance and Gatestone, consultants at information technology (IT) firms such as Deloitte and Genesys, and the associates in Kohl's IT department for projects such as Cognos customer scorecards, Interaction Client, Spark, WebEx, Oracle Right Now, SNAP, and any other application developed to make customer relations easier at Kohl's.

● Collected business requirements, time estimates, and design documentation for development applications including part tracking, legacy conversion projects, EDI import● Administered and configured all aspects of manufacturing enterprise including antivirus protection – Symantec Endpoint Protection, purchasing management - Pointman, asset management - InforEAM, shipping management - LeanEdi, and phone systems – Altigen● Setup new users and maintained existing users, upgraded hardware and software, and developed enhancements and add-ons to existing software applications● Configured phone, wireless and LAN networks● Working with engineers, designed and developed ad hoc part and scrap tracking software, engineering change management applications, document repository administration, and business reports on suppliers, work orders and daily work progress, utilizing C#.Net, MVC 4, Entity Framework, SQL Server 2005, Oracle 8i, Symantec Workflow Solution, Cognos and other development tools● Upgraded company’s Microsoft Office products creating customized upgrade package● Trained new IS employees in IS standard practices● Managed backups of system wide data and databases

● Working with business analysts and company officers, designed and developed individual and small group insurance applications, using Java and Java technologies such as Webworks, Spring Webflow and Hibernate● Improved application efficiency with JavaScript and Ajax● Managed application running on Jboss and Websphere application servers● Implemented solutions using iterative process, enabling solutions to be delivered and analyzed quickly● Learned and deployed new technologies continuously, improving product quality● Assisted both client facing and internal development teams● Trained new and junior team members

● Communicated with business users and internal staff to manage, support and configure all business applications● Performed emergency analysis on applications not performing as expected and resolved utilizing the team structure● Reviewed documentation of design and test plans, as well as documentation of training procedures for users and developers for financial and human resource applications

● Communicating with business users, IS management, and IS staff including quality assurance analysts, architecturally designed and developed front and backend applications utilizing HTML, Java, VB.Net , C#.Net, ASP.Net, JSP and Javascript with Visual Studio, Eclipse and Dreamweaver. Developed and maintained databases utilizing Microsoft SQL Server 8.0, Oricle8i and DB2 on AS/400. Configured boxed applications and computer components for a number of clients including Miller, Harley-Davidson, West Bend Mutual Insurance, Manpower International and others● Managed consultants, and improved communication between the first level support people and consulting team resulting in less time spent handling known and common problems● Utilized various patterns such as factories, builders, facades and builders in the various layers of the three-tiered architecture installing on applications servers including JBoss, Apache Tomcat, Websphere and IIS● Thoroughly unit-tested and documented system as it was developed ensuring quality and dependability

Designed feasibility studies for water, storm and wastewater systemsSupervised and assisted in the survey for said feasibility studiesDrafted project plans such as water retention ponds utilizing AutoCADModeled potable water distribution systems employing Haestad Method’s CYBERNETSupervised the drilling of core soil samples for companies and municipalities in the state of WisconsinAnalyzed soil samples on site for odor, type, and other physical characteristicsPrepared documentation and soil samples for shipment for testingDetermined pollutant levels, flood conditions, and wetland impact based upon geographical maps, surveys, test results and onsite analysisDocumented onsite analysis and test results for submission to client and DNRRecommended appropriate remediation actions for occurring and potential soil and groundwater problemsSupervised the implementation and construction of various projects for companies and municipalities