Terry Gragg Email & Phone Number

Remote

•Provide application support for Practice Management/ Claims NextGen Medical software and database incidents. •Experience analyzing complex database and application account receivable incidents. •Provide technical support for Enterprise Practice Management System•Proficient in logging, tracking, escalating, and analyzing problems at the source. •Respond and diagnose client complaints, concerns, and questions. •Advise clients of upgrades, changes, and application enhancements

Laguna Hills Ca

•Managed day to day Billing responsibilities for 3 companies with 80+ employees•Supports COO with month end A/R reports •Maintain A/R at a healthy level by monitoring billing staff •Conduct post charge posting audits to ensure proper coding is being followed•Work closely with 12 providers and back office staff to ensure proper knowledge of coding including CPT and ICD•Administer best practice billing and coding policies and procedures•Provide billing training to new front office staff and ensure that policy and procedure were being followed •Ensure all provider credentialing and re-credentialing is current and complete•Reconcile invoices by performing procedure audits •Works independently or within a team on special and ongoing projects