Business Analyst for the (CDC) Syndromic Surveillance project,

Life Insurance and Investment product sales project

• Analyzed and improved the client acquisition process for the Georgia and Alabama teams• Provided intermediary services between insurance companies and clients• Provided exemplary customer service to maintain and retain clients• Provided advice to clients and recommended insurance products

• Acted as a liaison between lines of business and technology on project initiatives• Gathered internal customer requirements, issues, and goals• Created business, functional, and technical requirements documentation along with testing plans • Provided superior root cause analysis regarding any issues• Prioritized and implemented improvements and enhancements to current systems• Performed technical lead functions for development, implementation, and configuration

Managed the Configuration Distribution team with a device count totaling over 37,000. I was also a charter member of the Strategic Execution and Six Sigma team.• Led a team of eight system engineers responsible for support on all servers and workstations within the Regions footprint • Organized and implemented lean six sigma process improvement initiatives• Developed a Six Sigma capability that drove cultural and organizational transformations for the hardware management through smart software workflow management• Acted as a change agent, cultivating relationships and inspiring functional owners to drive continuous process improvement efforts• Quantified expected results, reported on progress, and ensured that post-implementation benefits were measured

Maintained configuration management of all Windows Servers and workstations as well as packaging software applications for deployment. Deployed all Security patches and security settings.