Terry H Email & Phone Number

Gainesville, Texas, United States

United States

I am dedicated and reliable, with a proven track record, I understand quality leadership and the importance of details when working with equipment and project deadlines. I have a passion for learning and helping in the development of my peers.

Texas

Gainesville, Texas

I am dedicated and reliable, with a proven track record, I understand quality leadership and the importance of details when working with equipment and project deadlines. I have a passion for learning and helping in the development of my peers.

Responsibilities- Respond to customers inquiries via phone, email, chat.- Inquiries will vary but include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.- Apply company policy and procedures to resolve routine customer issues- Log and classify all calls and requests in the call tracking database.- Filter and escalate inquiries as appropriate.- Apply active listening skills to diffuse a potentially tense customer interaction,- May include some order processing tasks per customer inquiry.Scope and Impact- Daily interaction with customers and plays a pivotal role in maintaining a positive customer relationship.- This is critical to ensure no negative customer experience occurs. Relationships: Internal / External- External: Maintains positive customer relationships as the front-line contact with customers.- Internal: Works cross-departmentally as directed in 14 simultaneously differing areas.

working with Access data bases, busy work such as how many of these smaller things will fit in this other large thing - so that Engineering could fir more things in the warehouses...

Daily customer interactions, Check in Systems, Repair systems, Answer phones, price quotes, computer return to customers, system set-up. daily banking deposits.

Answering phone calls from Dial-up, then transitioning to DSL - cable and Wireless -supporting end user PC settings for Internet use as well as an email address on a third party client of the customers choice.