Terry Hart, Mba, Pm Email & Phone Number

Jacksonville, Florida, United States

Leverage deep intermodal industry operational experience to implement cutting edge, innovative solutions for class one railroads in their terminal operations.

Jacksonville, Florida, United States

Customer Success Manager. Applying my intermodal domain experience and project management skills to make new and existing customers successful with Tideworks solutions.

Developed and deployed the following terminal operating systems:• Trip Plan which includes train service design and terminal handling standards• Intermodal reservations system including system development, deployment and operations. Work directly with the commercial leadership team, major customers (JB Hunt and Schneider) on their allocations and system interaction. Through direct-action, CSX has increased asset utilization and improved performance driving down cost and improving customer satisfaction• XGate system which is comprised of a mobile application, gate truck portals and the backend Gate Operating System (GOS) software. Successful deployment resulting in an industry leading adoption rate of 90%.

Manager Process Improvement, 2010–2017Led a team of process improvement professionals in facilitating process improvement activities within CSX. • Drove improvements in both performance and customer experience through defining, implementing, measuring and improving standard work processes.• Expanded projects to encompass CSXT operations personnel to focus our combined strengths on jointly improving operations.• Created and facilitated lean training at CSX.

Executed process improvement activities (Value Stream Mapping, KAIZEN, etc.) within CSX Intermodal. • Activities focused primarily on improving operations at Intermodal Terminals with an emphasis on changing the corporate culture to a culture of continuous improvement.

Last position as a career Naval Officer (Aerospace Engineering Duty Officer).Managed all aspects of the Program Management Group.• Handled all recruitment, training and disciplinary actions along with facilities and infrastructure support.• Managed 25 senior acquisition personnel and administrative staff with an overhead budget of $583,000, direct billing of $4 Million and over $1 Billion of programs under management. • Executed Foreign Military Sales (FMS) support programs. • Aircrew for EA-6B post maintenance and delivery flights.• Previous tours included division director for P-3 Aircraft Overhaul at Fleet Readiness Center Southeast (Depot) and Mission Commander for electronic reconnaissance flights both carrier and land based.

Master Of Business Administration - Mba, Business Administration, With Distinction

Bachelor Of Science - Bs, Technical And Scientific Communication

Lean Sensei