Terry Hodgkinson Email and Phone Number

I am a highly motivated, resilient, forward thinking & skilled professional withyears of experience in various high pressure, sales roles. I offer demonstratedsuccess in Sales Management, Customer Service, Warehouse and forklift skills,training and recruitment and team leading.My experience and skill of training my teams, together with my passion forpeople development and building a culture of innovation and quality, have allserved to help make me a highly effective leader and strategist. Attaining newbusiness whilst delivering top-level service and excelling in customer retentionare some of my strengths and I thrive in a diverse & fast-paced environment.My ability to problem solve, coupled with the ability to think outside the box forsolutions, I consistently demonstrate excellent people skills and historically, havedeveloped strong business partnerships. I pride myself on building constructiverelationships with diverse individuals, with a true passion for achieving thehighest levels of client satisfaction.Spearheaded a remarkable “worst to first” transformation within the Flooring Department at Home Depot. Working in a department that was losing $65,000 in the first quarter, took over as the Manager in that department and by the end of the fiscal year the department made in excess of $165,000 profit.Contributed to an annual 450% increase in productivity in the Shipping & Receiving through improvements in operations, was able to determine who worked the most efficiently together and optimized team environment.Successfully completed a 3 month training program, training 250 call centre agents/managers in Barranquilla, Colombia from Oct – Dec 2013INTERESTS• Spending time with family• Sport• Cooking/Baking