Terry Irons Email & Phone Number

Nashville, Tn, Us

Bentonville, Arkansas, United States

Created multiple Adhoc report for Legal litigation issuesDevelop ECR process for pharmacy deptDevelop weekly immunizations report for pharmacy deptDevelop Dept 38 incorrect billing report for pharmacy deptDevelop process for failed reversals for pharmacy deptHelp reduce unapplied cash to less than $1M over 180 daysTraining for SQL, Alteryx, Excel, Dataiku, and GCP to team members and other teamsDevelop process to identify duplicate payments so that the payments can be refundedDevelop efficient and effective revenue cycle for pharmacy divisionHelp Medical team with their reconciliation processesHelp Optical team with their reconciliation processesHelp identify pharmacy application issues with Unapplied Cash ProcessProvide patient information for refunds sent by Global Business Services

United States

Create 340B processCreate MAC processCreate Unapplied Cash Process to reduce unapplied cashCreate No Pay claims process to reduce no pay claimsReduce Discount Card FeesContract verbiage LibraryPayment IntegrityCreate Write Off process to control and report on write offs.Help identify claims being audited at store level and not homeofficeWork with vendors to update federation certificates for vendor portalsCreate and maintain document library for processesComplete legal surveys for pharmacy division (SMAC, AAC, Cost to Dispense, Volume)Create a price below cost process to identify underpayment for scriptsCreate process to identify data gaps in the pharmacy claims data

Project ManagementTrainingCustomer ServiceKPI – Call Elimination – reduce 500,000 calls tickets for call centersSimplify current processesCreate website for dashboard using cgi and perl for call centersHelp implement new Remedy 7 for call centerHelp develop new IVR system for call centerHelp develop chat system for call centerDevelop performance reportingTrack rollout and deployment of new processes, applications, and hardware to the business areas tracking issues, root cause, and resolutionsITIL v3 certificationShare best practices with international call centersDevelop and implement call center documentation for training, and continued supportHelp create High Priority Incident Response TeamRepresent call centers for change control process

Continued support for helpdesk reporingCreate new help desk reportingTrain new hires for the help deskCreate training documentation for new hires

Create help desk reporting for additional helpdesksTrain new hires for all of the help deskCreate training documentation for new hires for all helpdesks

Create help desk reportingTrain new hires for the help desk

Store support including pharmacy, store servers, and posSupport international helpdesks for international stores

Support stores in the installation of new systems for new stores, relocating stores, and store closres.

Support pharmacy systems both hardware and softwareSupport pharmacy systems that are offline to find root cause, and get online status restored

Support Pharmacy systems both hardware and software